Wala'a Herzallah, Prosci®,PMP®,RMP®, ACP®

• Ensure that all projects are delivered on time and exceed annual targets, within the agreed scope and budget. • Oversaw 15–20 projects simultaneously, managing the full life cycle of projects. • Working with key stakeholders to define requirements and delivery milestones for new services. • Led B2B training project services worth over £500,000 annually delivered by over 50 teachers. • First point of contact for corporate clients and internal corporate team. • Coordinated with internal resources and third parties /vendors/staff for the flawless execution of multiple projects. • Created, monitored, and pursued client business and financial plans. • Analyzed data to consolidate reporting processes and create a master spreadsheet. Deputy Child Protection Focal Point May 2018 – Sep 2021 The British Council • Exceeded annual quarterly revenue goal for over £250,000 through working on big scale Children projects. • Worked to promote a safe working environment while adhering to regulatory requirements, regulations, and safeguarding standards. Furthermore, kept private records of reported cases and actions. • Conducted training on child protection and safeguarding both within and externally for over 300 candidates. • Project operations were monitored in accordance with the project plan to guarantee appropriate execution and the achievement of the project's aims and indicators. • Case-managed child protection cases including law proceedings. • Oversaw a team of 25 staff members to ensure that all training projects were delivered in a smooth way.

• Developed and maintained courteous and effective working relationships. • Maintain project records, including preparing invoices, memos, financial statements, and project reports. • Worked within the organization’s policies and regulatory guidelines to promote a safe working environment.