Wajahat Shahid

• Lead end-to-end customer implementations across multiple regions, ensuring seamless onboarding, process • integration, and post–go-live support. • Manage cross-functional stakeholder alignment to deliver projects on time, within scope, and budget. • Develop governance frameworks, risk controls, and performance tracking to improve project visibility and delivery efficiency. • Collaborate with commercial teams to assess feasibility, support solution design, and contribute to business growth through successful client onboarding. • Drive continuous improvement by analyzing performance metrics and optimizing processes to enhance customer satisfaction and retention.

• As a functional product owner, ensure compliance of multiple products/tools on functional level. • Handle functional level product adoptions and exceptions. Managing a function of 100+ members on a day to day basis. • Generate ideas for product enhancements and automation with regional product teams. • Maintain area level KPIs by driving process standardization in the area with the ultimate goal to deliver better productivity and quality from Functional Teams. • Manage internal implementations by liaising with regional and local teams for new tools/Products. • Part of cycle for solution designing till implementation of newly on boarded customers including initial hyper-care periods. • Ensure all product trainings are covered within area for all super users and end users. • Establish a constructive working relationship with the global communities to ensure rapid and optimal use of global solutions/product enhancements.

• Managed a team of 4 people with origin operations for multiple Global Clients (Decathlon, La Redoute COOP Denmark, and Phillips-Van Heusen Corporation). • Supported end to end logistics for around 75,000+ CBM annually. Also worked as a Control Tower with providing data analytics for logistical movements and vendor performance on weekly basis. • Inventory and cargo planning for multiple destinations while strategizing Transit Periods for multiple Global Clients to create effective transit networks. • Monitored team KPIs and worked as a point of escalation for the team. Worked on creating action plans for effective performance. • Multiple Stakeholder Management which includes Global Clients, Local Shippers, CFS Teams, Carriers, Regional Teams, Program Management Teams and Cross-functional Teams.

• Worked to manage operational front for multiple global clients (Walmart, Hollander and Phillips-Van Heusen Corporation). • Managed volumes of plus 350,000 annually, by closely working with local suppliers and carrier teams. • Played an important role in managing documentation on a local level and regional level for the mentioned customers. • Contingency planning was part of the role where led the operational team in crisis situations. • Managed to closely monitor customer KPIs by adhering to operational excellence.

• Worked to manage invoicing on SAP FICO for all the customers associated to Maersk SCM Function.