Wagner Santos

As Technology Supervisor, I lead operational support across IT infrastructure and systems, ensuring seamless daily functioning and empowering teams to fully utilize critical platforms such as Blip, Infraspeak, Mentor WEB, Benner, Agenda Edu, and NWEA MAP Test. I provide hands-on training and guidance to users, helping them understand system functionalities and optimize processes for greater efficiency. I design and develop data analysis solutions and dynamic dashboards in Power BI, delivering actionable insights to support decision-making in departments like Human Resources, Talent Management, Pedagogy, and Commercial operations. My technical expertise includes building complex SQL queries and scripts, creating custom reports and formulas, and maintaining Windows servers and SQL databases with scheduled backups and routine maintenance. I also manage web development projects aimed at improving system processes and user experience. Committed to continuous improvement, I identify opportunities to streamline workflows and enhance system performance, aligning technology solutions with organizational goals to maximize productivity and operational excellence.

I led the implementation and ongoing management of the RM TOTVS platform across multiple departments, ensuring the system aligned with institutional needs and delivered long-term value. I trained users and provided hands-on technical support for RM TOTVS modules, promoting effective adoption and consistent system usage. I developed T-SQL queries, scripts, custom reports, formulas, and dashboards to support data-driven decision-making throughout the organization. I actively worked on process improvement, identifying gaps and optimizing workflows by aligning system features with operational demands. I also managed web-based projects to enhance system integration, streamline internal operations, and improve user experience. On the infrastructure side, I administered Windows servers and SQL Server databases, performing routine maintenance, backups, and performance monitoring to ensure stability and security. Throughout this period, I provided both functional and technical support for a wide range of RM TOTVS modules, including: - Educational Management - Payroll - Financial Management - Purchasing Management - Billing & Inventory - Time & Attendance Automation - Tax Management - Accounting - eSocial (RM x TAF)

Led the implementation of iPads in the classroom, supporting the school's digital learning strategy. Provided technical assistance and ongoing support to teachers and students in the use of mobile devices. Delivered training sessions to ensure proper use of educational technologies and digital tools. Managed and maintained devices through the Mosyle platform (MDM). Supervised outsourced technical support teams to ensure timely issue resolution and service quality.

I provided technical support to a diverse group of users, including teachers, students, and administrative staff, ensuring their IT needs were met efficiently. I diagnosed and resolved hardware and software issues promptly to minimize downtime and maintain smooth daily operations. I delivered help desk assistance and troubleshooting with clear and patient communication, helping users overcome technical challenges. Additionally, I collaborated closely with the IT team to perform system maintenance and upgrades, contributing to the overall stability and performance of our technology infrastructure. This experience strengthened my problem-solving skills, attention to detail, and ability to work effectively in a team environment, laying a strong foundation for my ongoing career in IT management and system administration.

I have provided technical support across hardware and software systems, ensuring operational continuity and minimizing downtime through routine maintenance and troubleshooting. I delivered effective help desk assistance, promptly resolving IT-related issues and supporting users across different departments. I collaborated closely with my team to tackle complex technical problems and continuously improve support processes. Additionally, I supported RM TOTVS ERP modules, helping maintain system stability and enhancing user satisfaction. ystems.

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