vytenis danyla

team lead and operations specialist

About

Seeking for a possibility to apply excellent customer service experience and leadership skills in an international environment.

Country

lithuania

City

lithuania

Industry

information technology and services

Skill

social media, public relations, english, teamwork, microsoft office, it service management, windows, management, event management, customer service, microsoft word, team leadership, public speaking, microsoft excel, leadership, event planning, volunteer management, volunteering, marketing, social media marketing, marketing communications, communication, it management, it operations, creativity skills, information management, improvisation, servicenow, virtual desktop infrastructure, virtual desktop, intranet, client driven, intercultural communication, powerpoint, genium inet, coaching, mentoring, talent management, leading meetings

Experience

team lead and operations specialist

nasdaq

manager

uab countline

2012-10 - 2012-11 · 2 mos

Public relations, marketing Organizing seminars and conferences

assistant it projects manager

3 frontas

2012-6 - 2012-9 · 4 mos

Maintenance of social media channels Communication with clients

internship

egovox

2012-2 - 2012-5 · 4 mos

Maintenance of social media channels Communication with clients

service desk analyst

barclays group operations lithuania

2013-9 - 2016-11 · 3 yrs 3 mos

Assistance in running day-to-day operations. Handling important clients escalations. Leading the team. Helping agents to meet their KPI's. Integrating Lean process in the daily operations (certificate aquired). Working under ITIL principles Applying inovations Dealing with customers from different cultures Organizing team events Daily reporting