Victor Villalobos

Versatile and highly trained Fulfillment Center Associate at Amazon with extensive experience across multiple paths including ARSAW Picking, AFE Packing, and Vendor Returns (VRets). Skilled in various support roles to ensure efficient and accurate processing, packaging, and handling of products within the fulfillment center. Responsibilities: ARSAW Picker: Operated ARSAW stations, picking items brought by Amazon Robotics Keva robots to fulfill customer orders with high accuracy and efficiency. AFE Packer: Carefully packed items received to be shipped, ensuring all products were securely placed on the conveyor for dispatch to shipping docks. Vendor Returns (VRets): Managed the receipt and processing of products for vendor returns, liquidation, donations, recycling, or disposal. Trained in various support roles including Problem Solver, VRets PG, PAD Support, Bin Check, and Andons. Support Roles: Water Spider: Supplied workstations with necessary materials and removed completed items, maintaining workflow efficiency. Tote Runner: Transported totes to designated areas, supporting the picking and packing processes. Jam Clearer: Addressed and resolved mechanical jams to maintain operational flow. Simple Bin Count: Conducted bin counts to ensure inventory accuracy. Damage Land and PAD: Sorted and classified damaged, broken, or unscannable products, determining whether they should be disposed of, sent for recycling, or repackaged for sale at a reduced price. LTL Shipping, PnH, MultiSlam, Donations, Liquidations, and Recycles: Handled large volume shipments, palletizing and packing small packages for various purposes including vendor returns, donations, and hazardous disposals.

In my current position as a Security & Solar Energy Consultant at Vivint, I'm not just ensuring home security, but also paving the way for sustainable living. For the past three years, I've been helping families safeguard their homes and reduce their electric bills by transitioning to solar energy. Our systems come complete with high-quality security sensors for comprehensive protection. Our solar solutions, on the other hand, are lauded for their exceptional affordability, superior product quality, and extensive warranties. Under the trustworthy banner of Vivint, we pride ourselves on our commitment to 'doing solar right,' differentiating ourselves from competitors who might overprice or underperform. We are dedicated to providing our customers with an optimal balance of cost-efficiency, quality, and reliability, ensuring a greener and safer living environment.

In my role as a General Manager (GM) Sales Representative at Vivint, I actively participated in a year-round door-to-door sales program, advocating for our broad range of security products. My duties encompassed canvassing assigned neighborhoods and engaging with existing and potential security system users, providing them with Vivint's superior products at competitive prices, thus establishing lasting customer relationships. Our security solutions portfolio, inclusive of doorbell cameras, outdoor cameras, smart thermostats, and smart lighting controls, was designed to maximize home security, convenience, and energy efficiency. Crucially, all our systems included comprehensive window and door sensors, along with motion sensors, to guarantee robust property security. With a core mission to offer homeowners peace of mind by safeguarding what's most important to them, I served a diverse range of clients, including Cricket Wireless retail locations, Subway restaurants, Storage United, daycares, insurance agencies, Metro PCS stores, furniture stores, and an extensive list of residential customers.

As a Door-to-Door Sales Representative at Vivint, a leading provider of Smart Security and Smart Home technology, I played a key role in promoting and selling Vivint Wireless services. In the early stages of this groundbreaking wireless internet service, I was a crucial part of the team that set record sales, with over 1500 account activations in a single month. I engaged with customers at their homes, offering them our unbeatably priced high-quality internet services, and effectively transitioning them from their existing providers to Vivint Wireless, ensuring a smooth upgrade to our superior connectivity solutions.

As the founder of my own Home Inspection business, I offered a broad spectrum of services, ranging from residential to commercial field inspections, as well as property preservation. My entrepreneurial endeavor was dedicated to upholding the highest industry standards, delivering meticulous inspection services to a diverse client base.

In my role as a Sales Representative at CFI Security, I effectively marketed and sold high-quality Honeywell security systems. My responsibilities ranged from door-to-door residential sales to providing security solutions for businesses, which included professional installation, monitoring services, and setting up commercial fire systems. My diverse portfolio of clients included well-known commercial establishments such as Village Inn Restaurants in El Paso, Texas, and Mimco Industrial.

As a Property Inspector for Mueller Services, I effectively managed the inspection process from end to end, primarily for USAA Insurance and other top-tier home insurance companies. My responsibilities included receiving work orders, scheduling appointments with policyholders or tenants, and conducting detailed on-site inspections. I meticulously identified and photographed potential hazards and utilized field diagramming software to create comprehensive drawings. Post-inspection, I produced in-depth underwriting reports, detailing present and potential future damages, enhancing the accuracy of policy issuance and underwriting.

As a Team Manager at AT&T Mobility, I successfully managed and developed a productive team of 25 Customer Service Representatives. My role involved closely monitoring call quality, daily KPIs, and attendance. Additionally, I hosted weekly team huddles, ensuring timely dissemination of client and corporate policy updates as well as procedural changes, reinforcing a consistently high-performing team environment.

In my role as Production Team Leader at AT&T Mobility, I led and developed a team of new Customer Service Representatives. My key responsibilities included monitoring daily call quality and key performance indicators (KPIs). I facilitated the transition of agents to the production floor, ensuring they were fully equipped with the necessary skills to handle customer service calls, perform basic troubleshooting, assist with service and billing inquiries, and drive sales efficiently.

In my advanced role at AT&T Mobility, I served as a Floor Support Specialist, where I was integral in handling escalated customer situations. In addition to this, I advised fellow Customer Service Agents on policy and procedure inquiries and closely monitored floor productivity to optimize operational efficiency.

As a Customer Service Representative at AT&T Mobility (formerly Cingular Wireless), I effectively managed and responded to a diverse range of customer inquiries. My primary responsibilities included providing comprehensive billing support and performing Tier 1 technical troubleshooting to ensure customer satisfaction and maintain the company's high service standards.