VuochMey (MEY) Lay

• Develop and implement comprehensive safety policies, procedures, and guidelines across 16 supermarkets to ensure compliance with OSHA and other relevant safety regulations thus reducing accidents and injuries and ensuring the safety of employees and customers. • Thoroughly investigate all general liability incidents and accidents that occur at supermarket properties by not only gathering evidence, interviewing witnesses, and reviewing surveillance footage, but also effectively communicating findings to insurance carriers, attorneys, and other third-party vendors for efficient resolution of claims. • Collaborate with store managers, employees, and other departments to promote a strong safety culture, provide regular training and education programs, and lead safety committee meetings to ensure proactive hazard identification and mitigation. • Manage workers' compensation claims, establish proactive return-to-work programs, and coordinate with insurance carriers and healthcare providers to ensure timely and appropriate care for injured employees. • Oversee, maintain, prepare, and update risk-related communication such as safety-related manuals and documentation.

• Review, reconcile, and process invoices and statements across 2 supermarkets containing 300+ vendors via Dynamics 365 Business Central as well as 5 shopping centers via DoorLoop. • Effectively resolve billing discrepancies, communicate with vendors and procurement, manage multiple accounts payable inboxes, and support month-end close activities by preparing journal entries and reconciliations.

· Managed a portfolio of 50+ units by meticulously reviewing and updating lease agreements resulting in a 15% increase in tenant satisfaction ratings. · Advertised vacancies, screened potential tenants, prepared lease agreements and CAM reconciliations, tracked rent payments, and resolved any tenant issues for 5 commercial shopping centers across California and Oregon. · Effectively resolve billing discrepancies, communicate with vendors and procurement, manage multiple accounts payable inboxes, and support month-end close activities by preparing journal entries and reconciliations.

• Closed 25+ commercial and residential transactions by driving marketing campaigns and facilitating client-agent communication. • Reduced marketing expenses by $10,000+ via optimizing CRM utilization. • Implemented a digital document management system, reducing errors by 30%. • Provided comprehensive administrative support to executive leadership, managing complex calendars, accounting, scheduling meetings, financial analysis, and coordinating travel and showing arrangements.

• Managed 3+ immigration and litigation caseloads at a time while conducting legal research to ensure compliance with applicable laws and regulations. • Documented immigration petitions, applications, legal briefs as well as assisted discovery and trial processes.

• Not only managed the campus's English as a Second Language (ESL) students' segment and translated documentation across 3 different languages, but also ensured smooth operations by managing office equipment inventory, maintaining program and service records, coordinating meetings and events, and collaborating with faculty, staff, and the general public.

• Provided one on one computer applications training for adults and elderly • Graded and evaluated the students throughout the course • Helped more than 20 students to become more responsible for and more effective managers of their own thinking and learning