Samet Varol

System & Software Support Specialist @ Temas Teknoloji

About

I work in roles where systems, software, and operations meet real-world usage. My focus is not limited to support tasks; I’m involved in understanding how systems are designed, how they behave in production, and how they can be integrated, stabilized, and improved over time. I regularly work with enterprise environments that include digital signage, meeting room systems, and email-based infrastructures, both on-prem and in the cloud. When standard setups are not enough, I contribute by finding practical workarounds, supporting custom integrations, and improving operational workflows. I care about how systems actually run in the field, take ownership of complex issues, and prefer long-term stability over short-term fixes.

Country

Türkiye

City

Ümraniye

Industry

Computer Software

Skill

Digital Signage Systems, Meeting Room & Scheduling Systems, Ağ Sorunlarını Giderme, System Integration, On-prem & Cloud Environments, Meetplat, Adobe Premier Pro, Network Management & Configuration, Network Monitoring Tools, MagicINFO, iiSignage², WordPress, Sorun Çözme, Proje Planlama, Proje Yönetimi, Adobe Photoshop, Adobe Illustrator, Müşteri İletişimi, Kişiler Arası İletişim, ingilizce

Experience

System & Software Support Specialist

Temas Teknoloji

2024-8 - Present · 2 yrs 2 mos

İstanbul, Türkiye

Delivered hands-on support for digital signage and meeting room systems in enterprise environments, troubleshooting software, hardware, and network-related issues in live production setups. Took active ownership in system installations, on-site deployments, and post-deployment stabilization phases of customer projects. Worked with digital signage platforms such as iiSignage² and MagicINFO, alongside custom-developed solutions, across both on-prem and cloud-based infrastructures. Collaborated with internal teams and external vendors to resolve complex integration challenges involving network configurations, email-based services, and device communication. Identified root causes of performance and stability issues, implementing improvements to increase system reliability in production environments. Supported video wall solutions, including configuration, testing, and ensuring operational readiness before go-live.

System & Network Operations Specialist

İşNet

2024-6 - 2024-8 · 3 mos

İstanbul, Türkiye

Customer Support Specialist

Abbott

2023-4 - 2024-6 · 1 yr 3 mos

Kavacık

Managed customer inquiries and technical support requests, improving response times by 15%. Collaborated closely with back-office operations to optimize support processes and implemented innovative solutions to enhance customer satisfaction. Additionally, resolved various software and hardware issues promptly to ensure uninterrupted customer service.