Le Vo

• Served as State representative for the Vietnamese Student Association in the state of Minnesota and accessed the current needs of constituents, increased state engagement with over 200-250 general members • Planned and led individual projects that helped the structure of local chapters and promoted community involvement and bonding • Helped with organization’s day-to-day operations when needed, which included but was not limited to voting in new internal staff, document revision, onboarding, and policy reviewing

• Coordinated with guests to accommodate special requests, dietary restrictions, and reservations, providing a personalized and memorable dining experience. • Monitored service progress and guest feedback, addressing issues promptly and communicating with team members to ensure a seamless dining experience.

• Collaborate with team to strategize fraternity activities, set timelines, delegate tasks, and create planning documents, ensuring successful event execution • Direct successful community events, fostering strong relationships with external partners to deliver tailored and reliable experience

• Plan and document event logistics, risks, and controls, ensuring meticulous attention to detail in the planning process to enhance the overall event experience. • Contribute to the successful execution of events, finalizing event deliverables and ensuring a memorable experience for guests.

•Documented the organization's financial processes, controls, and best practices, ensuring transparency and consistency in financial management. •Developed executive financial presentations to update key organization stakeholders on financial project status and outcomes.

• Plan and document event logistics, risks, and controls, ensuring meticulous attention to detail in the planning process to enhance the overall event experience. • Assisted in project planning, including event budgeting, and contribute to the successful execution of events, finalizing event deliverables and ensuring a memorable experience for guests.

• Greeting and seating customers, taking food and beverage orders and accurately entering them into the ordering system, ensuring all orders are filled quickly and accurately and that food is high quality • Created an interaction culinary dining experience for guests which resulted positive comments for guest and increased customer services metrics • Specialized in hospitality skills to guarantee guest felt welcomed and accommodated • Accountable for knowing all menu items and answering menu questions in a timely and effective manner

• Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them • Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested

• Dishwashing all kitchen material to reuse and prepare for customers along with general maintenance in order to keep the restaurant in clean and sanitary manner. • Support restaurant operations by putting dish loads away and performing other kitchen duties as necessary, including some food prep work

Scholarships: Page Grant Foundation Scholar, Wallin Education Scholar Courses: Excel, Financial Accounting, Economics, Business Statistics, Business Analytics, Information Systems & Digital Transformation, Data-Driven Business Decision

Courses: Business Data Management, Visual Analytics, Digital Business, Managing Customer Relations with Analytics