Volkan Unsal

Building multi-agent workflows for public sector.

I made impactful contribution to the development of generative AI applications at Amazon Bedrock Studio, enhancing user experience and collaboration. • Developed advanced features for Knowledge Bases, Agents, and Flows to support application customization. • Facilitated seamless teamwork between business and technical functions to ensure effective deployment of AI solutions. • Gained expertise in responsible AI practices while working on high-performing foundation models.

• Developed and deployed LLM applications, leveraging real-world experience to enhance user engagement. • Analyzed and identified best practices in frontend engineering to optimize application performance. • Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities.

I contributed significantly to the development of Amazon SageMaker Canvas, focusing on creating an accessible platform for machine learning. • Designed and implemented frontend features that simplified the model-building process for users across various roles. • Engaged with stakeholders to gather feedback, ensuring the platform met the needs of data scientists, analysts, and developers. • Enhanced user experience through continuous iteration and improvement of the interface, promoting wider adoption of machine learning tools.

• Developed user-friendly interfaces for Amazon Connect, enhancing customer engagement through intuitive design. • Spearheaded the transformation of a large JavaScript codebase to TypeScript, improving maintainability. • Invented a cross-platform workflow automation solution (CTI Flows) to streamline contact center operations.

• Led the end-to-end development of Ginkgo's core product, from initial concept to launch, resulting in a successful MVP that attracted early adopters. • Built and maintained neighborhood data tools with >90% retention rate after 7 years • Architected and implemented a robust backend system using Ruby on Rails, ensuring scalability and reliability for growing user base. • Developed a dynamic and responsive frontend using React, enhancing user experience and engagement.

In my role at Code for America, I collaborated with local government and community partners to address civic issues through innovative projects. I advised non-profits on open data access, built tools for public spending transparency, and created resources to enhance community engagement. My efforts aimed to empower citizens and improve access to vital information.

At FWD.us, I contributed to building a platform that empowers undocumented youth through storytelling and political activism. My role involved leveraging technology to create a space for sharing impactful narratives, ultimately fostering awareness and community engagement around immigration issues.