Vladimir Derachits

I manage a portfolio of 20+ international clients across Europe, the US, Asia, and Oceania, covering development, SEO, performance optimization, and other projects. My job is to keep clients happy, grow accounts, and make sure delivery actually happens on time. A few things I'm proud of here: annual churn stays below 10%, quarterly closes land between 25-40 deals, and revenue from ongoing projects has grown 15-20% year over year. Most of that comes from building real relationships, not just sending check-in emails. I travel to meet clients in person regularly, which has been one of the biggest drivers of deeper partnerships and expanded budgets. I've also represented the agency at several industry conferences, strengthening our presence and opening doors to new business. Retention sits at 80-90%+, largely because I catch problems early and stay close to both the client and the delivery team. I've improved first-project-to-partnership conversion by 10-15% per quarter, mostly through well-timed upsells that genuinely make sense for the client rather than just padding numbers. On the operations side, I tightened up invoicing and payment follow-ups to reach a 90%+ on-time payment rate, negotiated contracts directly, and worked with C-level stakeholders on long-term planning. I spend a good chunk of my time removing blockers between teams, keeping scope aligned, and making sure nothing falls through the cracks, whether it's a dev sprint or an SEO campaign rollout.

Client Portfolio Management Managed a portfolio of 30+ international clients across Europe, the US, Asia, and Oceania. Balanced onboarding with long-term relationship building, kept a stable client base, and maintained annual churn below 10%. Revenue and Deal Growth Closed 25-40 deals each quarter and kept a steady growth pace even during peak workload periods. Increased revenue from ongoing projects by 15-20% YoY and secured multi-quarter partnerships. Retention and Customer Success Achieved 80-90%+ retention through consistent communication, early risk mitigation, and a hands-on success approach. Turned single projects into long-term engagements that supported predictable revenue. Conversion and Value Expansion Improved conversion from the first project to ongoing partnership by 10-15% per quarter. Grew existing accounts through well-timed upsell and cross-sell opportunities, increasing monthly commitments where it made sense for the client. Financial and Process Discipline Introduced tighter invoicing and payment follow-up routines that helped reach a 90%+ on-time payment rate. Prepared and negotiated contracts, aligning business terms with client expectations and internal processes. Project Enablement and Cross-Team Alignment Kept delivery teams and clients aligned on priorities, expectations, and scope. Removed blockers early and supported long-term planning, creating a stable environment for smooth delivery and steady account growth. Negotiation and Advisory Negotiated expanded scopes and budgets while keeping client goals front and center. Worked directly with C-level stakeholders as a trusted partner, supporting strategic planning and long-term collaboration.

My responsibilities included: • Content creation for: - Company's blog - Medium - YouTube - video scripts, acting, and editing - FAQ section - technical and SEO texts - Product and service pages • SMM tasks: - creating content plan for Twitter, Facebook, LinkedIn - posting content - handling experiments • SEO tasks: - Writing meta descriptions - Adding keywords to texts - Writing SEO articles • Email marketing: - Content planning - Content creation via Tilda - Emails planning via Mailchimp • Designing pages via Magento 2 Page Builder • Working with AI services to create and edit content (ChatGPT/Midjourney)