Viviane Rene Navarro Lins

Sales Order | Customer Service Experienced professional in customer service within the plastic packaging industry. Responsible for managing customer orders, from entry into the Microsoft Dynamics 365 system to coordinating with production and logistics teams to ensure efficient deliveries. Key responsibilities include: ✔ Processing orders and registering products in the system ✔ Providing customer support via phone and email ✔ Issuing and sending invoices, including proforma and commercial invoices ✔ Acting as a liaison between customers, production, and logistics to streamline processes ✔ Participating in strategic meetings with the sales team Strong organizational, communication, and problem-solving skills, ensuring workflow efficiency and high customer satisfaction.

Provided daily administrative and financial support in a dynamic office environment. Collaborated with accountants, internal staff, and external partners to maintain accurate records and ensure smooth operations. Key responsibilities: ✔ Managed accounts payable and accounts receivable activities ✔ Issued invoices and bank slips, ensuring timely and accurate transactions ✔ Facilitated communication between employees, accountants, and partners ✔ Organized and maintained physical and digital filing systems ✔ Used digital tools daily, including Excel, Word, and Google Suite ✔ Supported leadership with administrative tasks and process coordination Developed strong organizational and multitasking skills while contributing to the efficiency of internal operations.

As a Recruitment Operations Analyst, I was responsible for the recruitment and selection of professionals for factory and operational roles. This role required strong attention to detail and effective communication to match candidates with the company's needs. Key responsibilities: ✔ Conducted resume screening and initial candidate assessments ✔ Managed interview processes, including scheduling and coordination ✔ Worked closely with area managers to understand staffing needs and ensure smooth recruitment processes ✔ Provided candidate referrals and recommendations based on interview outcomes ✔ Maintained recruitment records and reporting on candidate pipelines Developed expertise in recruitment strategies, candidate evaluation, and optimizing hiring processes to support organizational growth and operational efficiency.

As a Training Analyst at Unimed, I played a key role in developing and managing both internal and external training programs focused on health and employee well-being. My role aimed to enhance both soft skills and hard skills for employees, contributing to their professional growth and overall satisfaction. Key responsibilities: ✔ Assisted in the development and management of training programs for employees ✔ Designed and implemented training focused on soft skills, hard skills, and health-related topics ✔ Conducted training sessions for employees to improve their performance and well-being ✔ Collaborated with various teams to ensure training content met the organization's needs ✔ Provided feedback and evaluation to improve the training programs continuously This experience allowed me to foster a culture of continuous learning and development, ensuring that employees gained the skills and knowledge needed to thrive both personally and professionally.