Vivin Prasasti

Contracted via Concentrix ● Manage complex customers portfolios, ensuring customer satisfaction to retain and expand their business with minimum 90% renewal rate. ● Foster strong partnerships with clients, understanding their needs, and providing tailored solutions. ● Proactively identify and address customer pain points to build and maintain strong relationships with stakeholders ● Collaborate with cross-functional teams to develop and execute strategic account plans. ● Actively identify and close upsell/cross-sell opportunities, driving revenue growth of minimum 15% YoY. ● Regions: Australia, New Zealand, Tonga, Samoa, Fiji, Cook Islands, Thailand, Cambodia, Myanmar, Laos, Philippines, Brunei, Bhutan, Singapore, Vietnam, Indonesia, Timor Leste, Papua New Guinea, Malaysia, Pakistan, Taiwan, Hongkong, China, Mongolia, South Korea

● Identifies new business opportunities for Oracle's product offering through prospecting into new and existing accounts. ● Engages with the decision making units of client organisations and proactively present Oracle solutions relevant to their business challenges. ● Masters social selling and communication skills - actively use a variety of tools including but not limited to social media, internet, web-based tools and outbound calling. ● Achieves a high level of collaboration with Marketing and Sales teams by developing and delivering against the joint account development strategy. ● Creates a sales pipeline meeting an agreed quota of business opportunities. ● Regions: Singapore, Malaysia, Cambodia, Laos, Myanmar, Sri Lanka

● Generated and qualified leads through BANT Qualifications ● Assessed customers needs and directed them to Google Cloud Platform / Google Workspace solutions ● Nurtured leads into quantifiable opportunities by giving consultation on product and pricing of Google Cloud products ● Handled communication with Sales Rep, Partners, as well as Account Managers to make sure prospects will go through the correct Sales Tunnel ● Worked collaboratively with other team members to identify cloud solutions

● Solved issues occured on the business listings on customers’ Google My Business accounts via phone, email, and chat platforms. ● Provided optimization tips to improve local business rankings to appear better on Google Search and Google Maps. ● Handled complicated issues on the big accounts with a large number of business listings. ● Built successful relationships with customers for continuous account management.