Vivikha Shamirah Bunjo

Keen to find a suitable position within an ambitious hospitality home , sales and customer care service service where I will be able to continue to increase my work experience and develop my abilities, and I am looking for challenging position in a dynamic organization where I can enhance my skills and effectively utilize my potential to its fullest enthusiasm or extent contributing to the overall goal of the organization.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Explain how various menu items are prepared, describing ingredients and cooking methods.

Received Customer Service Representative promotion in the Northern Dubai and I was awarded (out of 500+ reps). Made 30+ outbound calls per day to follow up with customers who were overdue in their payments. Spearheaded customer referral program, increasing customer base by 15% in less than 6 months. Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks. Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques.

Cared for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Performed housekeeping duties, such as cleaning, washing clothes or dishes, or running errands. Performed healthcare-related tasks, such as monitoring vital signs and medication under the direction of registered nurses or physiotherapists.

Greet quests and seat them at tables or in waiting areas. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that details are handled properly and customers' concerns are addressed.

Experienced housekeeping supervisor with proven skills in daily cleaning, seeking job with a reputable Hotel or organization. Directed six housekeeping staff at Sheraton Hotel and increased positive customer comments by 38%. Saved 1000 AED for management by recurring problem with the guest room toilet valves.

CPA: 4.0. Relevant Coursework: Advanced Level of Education UACE Certificate | Ordinary Level of Education UCE certificate. Alison E-Learning Course, online • Diploma in hospitality Management and Hotel Operations. • Awarded percentage of 88%.