Vivien Teo

- providing advice on making a claim and the processes involved - processing new insurance claims notifications - collecting accurate information and documents to proceed with a claim - identifying reasons why full payment may not be made - ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines - handling any complaints associated with a claim -

- Assist in Issue cover note and policy - Promote financial products to customer - Liaise with insurance company - Renewal foreign worker working permit and customer road tax - Perform other duties as assigned by manager

- To screen and ensure all information in relation to loan applications and supporting documents received from branches via courier / mail are adequate for credit processing. - To ensure credit checking of loan applications received are completed by credit clerk before processing. - To input credit related information into the system and ensure all information in the system are correct, including information received from branches that can be verified from the documents submitted. - To recommend decisions to credit supervisor / manager on loan applications according to the Bank’s Policy and Guidelines. - To issue letters on all decisions made on loan applications to branches promptly. - To note and record all cases of attempted fraud arising from applications received from branches. - Other duties and responsibilities as and when requested by superior

- Maintain proper student records and ensure filling is done in a timely and accurate manner - Provide word processing, e­mailing, excel, typing and other administrative and secretarial support as required by the office. - Maintain administrative data and provide office / secretarial support as and when required ie: filing, photocopying, faxing, schedule appointments, incoming & outgoing calls, etc. - Conduct road shows in secondary school to invite students to further their study in Kolej Aman Batu Pahat - Any other duties assigned by the superior from time to time