Viviana Animas Casanova

Currently pursuing a Marketing degree at Universidad Uk, bringing academic insights into customer service and operations management. As a Supervisor at Concentrix, the role focuses on overseeing KPIs, payroll, and administrative tasks for teams in customer service and technical support. Core competencies include customer service representation, support management, and operational administration. Contributed to the success of Concentrix by collaborating with teams to deliver high-quality service and streamline processes. Dedicated to fostering an inclusive and efficient work environment, aligning with organizational goals, and driving team performance. Eager to integrate diverse perspectives to support company growth and operational excellence.