Vivian Okoye

•Providing strategic direction to the sales and marketing team to ensure delivery of broad business objectives. •Responsible for managing the company's finances in the region, including budgeting, forecasting, and financial reporting. •Promoting a culture that reflects the values of Regenesys, encourages and rewards good performance and productivity. •Overseeing the design, delivery, and quality of Regenesys programmes and services •Directing the shared services functions to ensure smooth company operations. •Ensuring the company operates in compliance with local laws and regulations, including labour laws, tax laws, and environmental regulations. •Communicating information as necessary to ensure that staff throughout the organization are fully informed and able to carry out their work effectively. •Facilitating the recruitment, retention, and professional development of the highest quality staff throughout Regenesys, ensuring that the organization evaluates staff performance on a regular basis. •Staying up to date on market trends and competitors in the region and using this information to inform the company's strategy and decision-making. •Responsible for representing the company in the region, including attending industry events, giving presentations, and communicating with customers, partners, and other stakeholders. •Building relationships with local partners and stakeholders, including suppliers, government officials and other key players in the industry. •Creating annual operating plans that support the strategic direction for the organization.

• Building internal and external relationships and new strategic partnerships • Oversee customer service and ensure regular contact with clients to maintain the company’s relationship with them. • Research and recommend business strategy, both on the long term and short term to the organization’s management towards business expansion, via enhanced marketing techniques and new product lines. • Provide needed education to clients on new products • Recognize and work in line with any change in clients’ needs and environment. • Evaluate collated data for trend identification in the markets. • Spearhead business growth through expanding current businesses and exploring new markets and opportunities. • Identifying new markets and researching emerging trends

•Providing market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas. •Direct the management of sales and marketing functions of the business. •Renegotiate and implement sales targets that brought N60Million in Q3 & Q4 2019 •Drove sales by 15% selling bespoke training programmes to corporate organisations •Oversee a portfolio of 100 key client accounts out of which 40 are served and retained till date •Drive increased revenue and profit to achieve the Company's ambitious growth. •Maintained in-depth project plans including detailed Excel workbooks with continually updated task lists, contact lists, deadlines, and budgets. •Responsible for the development and achievement of sales through direct sales channel. •Uncover prospective clients’ requirements, and provide solutions. •Develop marketing strategy to offer selected programs to target markets, resulting in increased revenues. •Target and collaborate with key decision makers to drive revenue •Drove sales targets that brought N40Million in Q3 & Q4 2021 despite post Covid •Develop high-level pipelines to build and accelerate opportunities.

•Identified, developed and managed relationships with clients seeking to build the capacity of leaders within their organization through Executive Education. •Designed proposals, budgets and contribute to communication materials to market the program to prospective organizations. •Executed business development opportunities and marketing in relation to open programmes. •Recruited faculty to support the courses’ content development process. •Increased sales of bespoke corporate programmes by 20% in 2018 •Won new leads of 20 big ticket cooperate accounts from 2017-2018 •Recommended early adoption of corporate social media branding, leading to new and lucrative contracts. •Staying up-to-date with programme advancements, trends and industry changes and regularly benchmarking the competitiveness of our programmes. •Collaborated across departments and externally as well as being a champion for change management. •Oversaw program design and implementation in partnership with a team of individuals focused on the financial, operational, and administrative aspects, with keen attention to and the responsibility for success in both content delivery and program logistics •Created new open programme titles from concept to launch. •Tracked success by monitoring CRM tool, product-specific and business unit financial results, and customer renewal rates. •Spearheaded new business through networking, courtesy and follow-up calls. •Identified opportunities for further sales and new areas for development through detailed research of the specific industry or market. •Worked with customers to understand requirements and provide exceptional service

•Improved customers' diverse specific business needs and applying product knowledge to meet those needs. •Identified and developed new business through networking, courtesy and follow-up calls. •Established the use of cold calling in order to create interest in products and services and generate new business leads and arrange meetings. •Exceeded sales targets by 20% in Q4 2016 •Commended “Best Sales Manager” for two consecutive years from 2016-2018 due to my tenacity •Facilitated and led a culture change to improve customer experience •Monitored and retained 30 client relationships quarterly •Identified opportunities for further sales and new areas for development through detailed research of the specific industry or market. •Led and delivered customer presentations and demonstrations articulately and confidently. •Developed effective sales plan in utilizing sales methodology. •Demonstrated a true passion for customer service by proactively seeking ways to delight clients and going above and beyond. •Introduced CRM software to monitor sales reporting, lead generation, through Pipedrive system •Educated sales team with closing techniques and how to negotiate for the best possible deal

•Spearheaded the sales of benefit-driven courses/training programmes to large corporations. •Pitched effectively across multiple decision makers. •Increased annual sales target from N120 million to N150 million within two years (2015-2016) •Increased new client database and sales pipeline (Commended Best Customer Relationship Manager) •Customer retention for my client database was 30% above company average •Introduced complimentary training programmes to key corporate clients to create an awareness of the brand •Accelerated opportunities taken to promote brand awareness to customers and to increase client base. •Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts. •Researched new clients, qualify potential leads and built a sales pipeline. •Contributed to product/marketing strategy, sales forecasts, end to end key account management & managing customer. •Executed face-to-face meetings with clients to introduce our offerings to guide their choices •Monitored and assessed the activities of our competitors to proactively satisfy and retain our clients •Converted leads to sales through the right sales pitch based on an in-depth knowledge of product, pricing, client business, competitive landscape. •Organized meetings to discuss sales activities and take decisions on strategies necessary for improvement.

• Providing Marketing Intelligence for Clients of Multiterrain, in both primary and secondary schools. • Rapid implementation of model tours to key destinations for use as credible marketing reference. • Developing strategic plans and sales strategies in undertaking presentation to and negotiations with prospective customers. • To establish, build and develop relationships with key decision makers, especially with NAPPS. • Create close working relationships with Key Travel Partners • Understanding team needs and supporting each other as required • Promotion of active participation in industry events e.g. Exhibitions, Conferences and Training programs. • Brand development, web site traffic growth, web site UI and advertising revenue. • Ensuring the Product stays competitive in line with the needs of Market and activities of Competition.

•Managed the sales team and staff which included administrative assistant, customer service reps and sales assistants. •Managed structured business development and marketing efforts, with a view to establishing a high level of awareness about the company's offerings with target decision makers. •Supported sales representatives on sales calls and built rapport with key customers •Overcame competitors by increasing competitive knowledge, market intelligence and sales skills. •Developing strategic plans and sales strategies in undertaking presentation to and negotiations with prospective customers. •Establishing, building and developing relationships with key decision makers and create close working relationships with Key Travel Partners. •Directed team successfully through massive change that included numerous products changes, price changes and process changes. •Promotion of active participation in industry events e.g. Exhibitions, Conferences and training programs. •Prepared and delivered marketing plans and reports within key objectives

•Directed activities of customer service center operators engaged in receiving and meeting demands of customers. •Developed and maintained a comprehensive and up to date customer service operations manual in other to monitor and complete the Avis daily rental return/analysis form. •Resolved customer's complaints to ascertain cause and general service delivery to ensure complaints are proactively dealt with and perform necessary system transactions related to customer request. •Organized record keeping of customer interactions, process customer accounts, and file documentation •Scheduled follow-up communication procedures, guidelines, and policies •Improved customer experience by going extra mile to engage customers •Performed all necessary system transactions related to customer request, document actions taken to resolve client's problems and follow through on customer queries ensuring prompt resolution and feedback. • Responded to upwards of 40 calls daily in reference to questions about car rentals, billing, or complimentary products and services. •Improved customer satisfaction 20% within 9 months through support processes. •Supervised a team of 20 within 6 states at the Eastern and Southern region of Nigeria which included operations officers, inside customer service reps and sales assistants •Identified growth opportunities within different locations, Identified 5+ new rental outlets within a short period of operations •Commended by management for “Best Customer Service Delivery Personnel” with response to client’s enquiries. •Guided assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. •Directed a team of customer service representatives and ensured they met monthly quotas •Delivered exceptional customer experience by displaying a customer first attitude. Consistently scored 80% and above in customer satisfaction surveys

Team Leader Special Project Responsibilities •Management & development of Value Added Services •Conduct Project Analysis & Data Collection •Attend Conferences & Ad-hoc Committee meetings •Provides Guidance & Assistance to Lower Level and new employees •Customer Services: Responsible for customer’s complaints & meeting their needs creating, modifying and ticketing air reservations for customers. Quoted fares and fare rules on existing itineraries for customers. Provided advice and made decisions regarding issues coming in from agents and the airport. •The use of organization and time management tools to track cases and meet turn-around- times and other required metrics. •Administrative Duties •Ticketing & Reservation: Responsible for every aspect of ticketing from basic ticket issue to complicated international prepaid tickets and ticket stock ordering.

•Ticketing & Reservation: Responsible for reservation on every aspect of ticketing from basic ticket issue to complicated international prepaid tickets. •Public/Customer Relations: Providing advice to clients in the areas of tours and advice on visa processing. •Providing advice to clients on the use of miles and more as a frequent flyer member.