Vivian Duong

Collaborated with Case Supervisor and Manager in the implementation of personalized intervention plans. Created and maintained detailed records of clients' progress, including behavior data, session notes, and progress reports, using electronic health record (EHR) systems and other tools.

Provide ongoing administrative support to senior executives, driving organizational success through the management of weekly tasks and special projects Created informational graphics, and text posts, and choose hashtags for events Oversaw post-performance across numerous platforms, including Facebook, Instagram, and Twitter Archive organization files, design webpage layout, and update website using various design tools Applied principles of cultural humility, diversity, and inclusion in all aspects

In partnership with ASPHN and USBC, I built an online compendium of lactation and workplace resources. The internship included researching culturally relevant resources, and managing, organizing, and updating web pages for the location site.

Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management. Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic. Maintained a digital and paper filing system of patient files and practice records Contacted insurance companies, hospitals, and law firms, and communicated on behalf of patients. Built strong customer relations and organized patient files. Writing up and sending out medical reports to insurance providers. Created itemized bills. Archived old patient files.