Vivian de Oliveira Capovilla

Large-Scale Leadership: Direct oversight of a regional operation with a total headcount of 130 professionals, including the strategic management of 15 leaders. Strategic Execution: Full ownership of regional sales strategy, ensuring high performance across Banking, Acquiring, and Software segments while maintaining strict adherence to company Cultural Values. Business Development: Responsible for identifying market opportunities and executing action plans to scale sellers' growth, focusing on SMB segment. Financial Sustainability: Managing regional adherence to financial plans, optimizing take rates, and ensuring healthy margins across payment methods. Talent Management: Driving continuous development through performance reviews, succession planning, and turnover management to sustain an excellent organizational climate. Risk & Compliance: Implementing a robust risk management culture, monitoring daily operations to prevent deviations, and ensuring efficient resource allocation.

To structure the new area, establishing goals, KPI´s and priorities Manage the backlog and area deliverables To establish area flows Analyze results linked to the deliverables Liaise between departments Negotiate with external consulting services Identify and encourage best practices Develop the team and guarantee organizational climate Contribute to actions management and team engagement

People Management, driving and guiding the sales team to ensure high performance Achieve monthly and annual goals Establish and maintain seamless coordination and cooperation with related departments of the company. Manage all the company's KPIs, including costs and rentability Identify and encourage best practices Strategy, Action Plan and Problem Solving Visit Clients in order to know the market and competitors Weekly checkpoints to ensure the operation quality Take other departments representatives to visit our clients and understand opportunities of product development or integrated solutions to explore the Ecosystem Pipeline

Achieve monthly and annual goals Manage all the company's KPIs, including costs and rentability Training the sales team on global finance market standards Visit Clients in order to know the market and competitors Weekly checkpoints to ensure the operation quality Follow and collaborate with process in order to ensure internal activities development Manage Partner´s stock of our products Action Plan using PDCA tool

• Manage the corporate sales team, with a R$200MM/year portfolio, aligned with the company guides • Coordinate weekly Strategic Planning meetings with the team • Drive and guide the sales team to ensure high performance • Assist the sales team with daily tasks • Achieve the objectives established in the Organization’s Strategic Plan. • Establish and maintain seamless co-ordination & co-operation with related departments of the company. • To build and monitor sales channel budget

• Responsible for providing global business leadership and management of 24 corporate global accounts, with a total revenue of US$55MM/year, in Brazil, United States, Mexico and Europe • Implementation of the Global Teams sales strategy ensuring sales targets are met or exceeded in marketplace • Develop and handle relationships with existing clients within my customer base to expand sales • Provide strong solutions with customers that turn a sales relationship into a long-term commercial partnership; • Develop and implement business plans to ensure achievement of strategic objectives by maximizing sales revenue, profitability, and company´s position globally • Communicate, implement and execute customers' global strategic plans • Coordinating executive business reviews, and maintaining customer satisfaction.

• Identify corporate clients needs and expectations to strengthen the partnership and build a long-term relationship • Develop action plans, implementing and managing the results through periodical analysis in order to improve the sales, to increase the participation and costs management • Work on best practices and strategic solutions for the clients • Market Intelligence to collect strategic information that can be contribute in decision-making • Usage of CRM and BI tools and GDS Amadeus • Participation in strategic meetings and events to identify business opportunities.

• Responsible for contract registration, invoices, contract changes, accruals and updates on project costs • Responsible for process review, in order to keep accuracy for SOX audit • Focal Point for New Employees Training • Audit process for the continuous improvement of the team • Continuous working in order to reach SLAs and other established goals • Provide technical support to the Canadian and Indian Project Team.

• Responsible for invoices of IBM Machines in the USA • Provide support for Task Forces • Continuounsly working in order to reach the targets • Focal Point for New Employees Training and the Productivity Tool of the team.

• Provide support to the travel agencies and Account Executives • Responsible for the direct sales process: to book , sell and reissue tickets for travel agencies • Negotiations regarding groups, Business Class and Baggage Excess • Participation in strategic meetings and events to identify business opportunities

• Responsible for the direct sales process: to book , sell and reissue tickets for direct passengers • Support the Commercial Area and Travel Agencies.

A one-week course with the main object to make you think out of the box, guiding you to look forward the most effective bibliography for business in order to help transform the marketing knowledge, process, applications and innovation in improvements for the company.