Vivian C.

• Assist Sales Operations leadership with supporting the operating rhythm of the global commercial sales team. • Perform analysis and compile executive-level reports and presentations for decision-making. • Collect and manage briefing papers to support executive customer engagements. • Manage and track sales requests for customer meetings with senior leadership. • Lead special projects and facilitate applicable meetings, including air show/industry conference announcement planning and new digital process implementation. • Manage budget and process for Commercial Sales company contribution requests. • Monitor and improve awareness of key compliance initiatives. • Develop proficiency using digital tools (including Salesforce and Microsoft 365). • Provide digital transformation requirements to the developer team and integrate technology to improve the current operating rhythm.

Senior Boeing Commercial Airplanes Environment Health, and Safety (EHS) Business Operations Specialist with experience in lean manufacturing, management systems and production integration. - Lead the management information system activities across the 737 EHS team. - Coordinates with functional and program teammates in the execution of special projects vital to achieve various business objectives. - Assists in the development and integration of programs, plans, strategies and processes to meet business goals for authorization, such as sourcing strategy for commitment of work, cost imperatives, deployment analysis and impact mitigation. - Aids in the coordination and clarifies the analysis with business partners to validate results and determine scope to meet long range business goals and develop business case. - Supports the coordination of the commitments with internal and external organizations to fulfill strategies. - Identifies risk and opportunity potential, develops mitigation planning and refines the business case. - Collects, coordinates and provides data according to established processes within the management system to maintain status of programs, customer and supplier commitments and compliance. - Ensures follow-up action for issue resolution

Maintained Amazon’s global compensation infrastructure and independently supported several central compensation programs - Acted as the Compensation point of contact and partnered with other teams to support job code management, pay range, US/Canada minimum wage, international assignee, and location category management. - Executed regular and ad-hoc updates, integrated with key stakeholders to further refine and clarify processes. - Created, maintained, and audited operations and reporting as required. - Established overall plan and create specific Standard Operation Procedures (SOP) to manage inquires and requests from employees, managers, and other peer teams. - Reviewed and examined current team operational practices to drive process improvements, automation and operational excellence. - Worked with stakeholders to solve problems for different work streams. - Created timeline and project plan for annual compensation activities. - Created change management plans outlines the communications and steps needed to take to inform and help our users with adjustment. - Communicated changes with various stakeholders such as SVP, different leadership teams, compensation consultants, and others. - Identified and resolved errors prior to them flowing upstream.

Planned and coordinated cross-team dependencies for site launches. - Worked with Transaction Management leaders to drive consensus on portfolio data governance. - Provided communications regarding programmatic project status, risks, and issues about Sort Center and Air business units. - Documented and tracked progress against launch milestones such as Site Selection, Letter of Intent, Capital Appropriation Request, Lease Execution, Construction Start Dates, etc. - Highlighted blockers, tracked risks & issues and path to green and mitigation plans. - Reported progress on weekly, monthly, quarterly, and annual business reviews with leadership team. - Worked effectively with internal, external clients, third party vendors, and Senior Management in accomplishing project objectives.

Functioned as a Project Manager and Scrum Master for the Work Statement Management Project Team. - Deployed Work Statement Planning & Reporting (WSPR) tool to capture work statements coming into Boeing Global Services. - Gathered requirements for the Capacity Planning aspect of the tool to capture resources/staffing, facility/spacing, supply chain, and financial info for any given statement of work. - Captured interface between Human Resources Adaptive Planning and WSPR to support the Staffing resource supply and demand management. - Developed a Dashboard View for Capacity Planning that allow users to pick and choose features that they want to display when they log into their account. Create a firewall between Commercial and Government Data. - Acted as the Communicator for the team by creating and developing monthly newsletter to report progress for the project to all stakeholders.

Provided Business Operations / Chief of Staff support to the Boeing Global Services Sr. Vice President. - Responsible for maintenance and continuous improvement for the Operation Plans. - Led the Management Information Systems team to execute actions and run the business meeting needs. - Assisted in the development and integration of programs, plans, strategies and processes to meet business goals. - Supported the coordination and clarifies the analysis with business partners to validate results and determine scope to meet long range business goals and develop business case. - Coordinated the commitments with internal and external organizations to fulfill strategies. - Identified risk and opportunity potential, develops mitigation planning and refines the business case. - Met with leadership to gain approvals. - Collected, organized and provided data according to established processes within the management system to maintain status of programs, customer and supplier commitments and compliance. - Ensured follow up action for issue resolution. - Provided coaching and guidance to less experienced personnel.

Provided C-suite Chief of Staff executive support to various VPs and Directors: Chief Financial Officer, Financial Operations Director, Site Services Director and Chief Accountant. - Provided strategic calendar management and time planning support for senior executives, aligning schedules based on preferences and business priorities. - Manage executive-level management system to assure successful alignment of goals and objectives. - Gathered, prepared, and provided meeting materials, using judgment and business context to identify and resolve conflicts. - Developed, integrated, implemented and managed plans, strategies, projects and processes. - Collected, organized and analyzed data for the Business Performance Reporting process. - Supported in the development and subsequent attainment of the Long-Range Business Plans (LRBP) through insightful recommendations as a result of business acumen. - Served as subject matter expert to management and the organization on major matters pertaining to its policies, plans, and objectives. - Successfully led a team of 5 Business Operations peers to developed course materials and taught Business Operations University course “Functional Excellence and YOU the Value Integrator” to 120 Site Services Group Business Operationss employees.

HR professional with extensive experience in automating processes, partnering with leadership, mentoring, applying LEAN theories, interfacing with stakeholders, implementing process improvements, and training team members. - Winner of the Human Resources Service Excellence Award for leading the project to automate an enterprise-wide Succession Planning metrics into the Boeing Enterprise Reporting Tool (BERT) system while reducing 480 hours/month in workload - Partnered with senior leadership to design, analyze and reported monthly and quarterly Talent Management (TM) metrics in support of Executive Council (ExCo) Reviews to achieve business results - Coordinated mentor/mentee matching relationship between High Potentials Managers and Vice Presidents - Applied LEAN theories to various TM metrics by automation while saving countless hours of work - Interfaced with customers and functional partners as primary contact to define requirements for budgets, contracts and scheduling - Implemented process improvements to increase automation and reduce resoluti0n times - Successfully trained and developed 100 team members in Excel 2007 and BERT queries

Led the deployment of a Performance Management system, created and executed communication plans, consistently engaged stakeholders, defined business requirements, modified training materials, managed comprehensive project schedules, handled cost/schedule/technical performance, ensured timely project implementation, and evaluated HR metrics. - Developed and administered project plans to deploy enterprise-wide Performance Management system - Created communication plan for tool deployment (including Boeing News Now, HR News, Manager News) - Communicated changes and recovery plans on a daily basis to all appropriate stakeholders with a dedicated passion for driving the right business decisions - Provided project leadership presence to define business requirements for the HR tools - Modified documentations and web-based training for PM tool - Created and managed a comprehensive project schedule with time frames and project resources - Managed the cost/schedule/technical performance for Executive Resources - Ensured projects are completely implemented in a timely manner - Created and managed a comprehensive project schedule with time frames and project resources - Evaluated, defined, and produced various HR metrics

- Maintained the Dynamic Object-Oriented Requirements Systems (DOORS) relational database - Supported Systems Engineers in linking contract requirements to DB - Protected Citrix database structure, control access, and setup user accounts for both client & server - Performed routine maintenance procedures for disaster recovery & archiving procedures - Provided user support, involving both tool and process instruction - Assisted with documentation updates - Successfully imported the entire Flight Deck specification into the DOORS database - Taught a bi-weekly 4-hour introduction class to 500 engineers over 2-years to import, export, navigate, filter, sort, and create reports and metrics in the database

- Successfully led cross-functional team to managed complex project to replace Cisco Systems legacy phone system with Voice-over-IP through 45 buildings in a 2-year deployment benefiting 45,000 users - Developed documentation for building wide network roll out - Managed schedule of requests for network outages in each building - Point of Contact for interfacing with cross-functional teams - Directed meetings to discuss project status and issues through resolution - Managed projects with budgets as high as $12,000,000 - Reduced engineering caseloads by at least 50% after project completion

- Configured and interconnected Cisco's Catalyst switches and routers - Solved inter-building links problems using fiber patches - Upgraded images on production switches to the latest Cisco IOS version - Created network diagrams for Cisco's layer 3 gateways using Visio Pro - Maintained internal switch databases