vivek subramanian

* Client - Raiffeisen Bank, Luxembourg. * Key Responsibilities * Dedicated Support Manager for Banque Raiffeisen, Luxembourg * Role included end to end defect management and delivery management * Triage - to carefully segregate defects from potential enhancements and to ensure proper follow up and delivery of both * Management and Client Reporting for Top Management (includes – preparation of Regional Dashboards of issues logged with current status) * Escalation handling – Identifying the root cause of the client’s problem and handling client’s expectation by liaising across the departments in the organization. * SLA designing and structuring the post Go Live support * Resource Management to achieve project goals and ensure a smooth transition to support teams. * Track project milestones and deliverables and report the same to Senior Management. * Ensure proper Change Management to avoid scope creep * Identify project risks and communicate the mitigation plans to stakeholders. * Ensure CMMI Compliance for project execution and management

* Client - Nordea Bank, Denmark Highlights * Agile Implementation of Temenos Retail Suite * The software components being implemented include T24, TAFJ, Design Studio, OSB Adapter (IF), IRIS (Interaction Framework), UXP Browser and Data Model. * Overall responsibility of Delivery of all functional enhancements from Temenos which includes Delivery Planning, QA and Testing and handover to the consuming streams. * Overall responsibility for Release of monthly T24 builds to Nordea. * Defect Management - SLA tracking, Management Reporting, Triage and follow up. * Single point of escalation for Impediments for meeting Sprint/Cadence targets. * Planning of Temenos releases to meet with the Cadence and MVP requirements of Nordea. * Monitoring and overall responsibility of the pre-release testing of functional enhancements.