Vivek Shankar Varadharajan

Senior Associate - Telephony Infrastructure @ Sutherland

About

Experienced Voice Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Session Initiation Protocol (SIP), Avaya Products, H.323, and Troubleshooting. Experienced in Avaya Communication Manager, SMGR, Session Manager, Avaya Aura Media Server, Media Gateways and Port networks, Avaya Aura Messaging and Avaya IXM, Avaya CMS, AES, Oracle and Avaya Session Border Controllers. Strong engineering professional with a BE - Bachelor of Engineering focused in Electronics and Communications Engineering from Muthayammal Engineering College.

Country

India

City

Salem

Industry

Telecommunications

Skill

Avaya CMS, Computer Repair, Avaya AES, Migration Projects, Customer Satisfaction, SIP Trunking, VoIP protocols SIP, Radio Announcing, Telephony Support, Requirement Specifications, Software Packaging, Operations Support, Business Analysis Planning & Monitoring, Audio Codecs, Customer Relationship Management (CRM), Electronic Engineering, Contact Center Optimization, Voice Platforms, New Client Implementation, Analytical Skills

Experience

Senior Associate - Telephony Infrastructure

Sutherland

2017-6 - Present · 9 yrs 4 mos

Chennai, Tamil Nadu, India

Senior Associate

Sutherland Global Services Ltd

2017-6 - Present · 9 yrs 4 mos

Maintenance and Operational support of IP Telephony Products (Avaya PBX, CM, SM, SMGR, AAM, AES, AMS, CMS, SBC (Oracle & Avaya), POLYCOM, Avaya Prologic, Avaya Gateways & Port networks, Audio codes M3K and L1 Genesys support.