Vivek Reddy

• Engaged with clients to thoroughly understand their staffing needs and requirements. • Managed the end-to-end recruitment process for various skill sets, ensuring timely delivery of high-quality HR services. • Sourced candidates through diverse channels, including internal databases and job portals, to build a robust talent pipeline. • Conducted preliminary interviews and screened candidates to match them with the desired job profiles.

• Managed end-to-end collections and recovery operations, including skip payments and loan cancellations. • Resolved customer queries and built relationships through calls, emails, and chats. • Implemented process optimization techniques to enhance collection efficiency. • Provided team training and guidance to improve operational outcomes and reduce errors.

• Spearheaded recruitment efforts for H1-B/EAD/OPT/GC/H4 EAD/CPT consultants, enhancing talent acquisition strategies. • Fostered strong relationships with management, leveraging technical recruiting expertise to align staffing needs with business goals. • Utilized innovative problem-solving skills to meet tight deadlines while maintaining high-quality candidate placements.

• Marketed Bench Consultants across various visa categories including H1, OPT, CPT, F1, L1, GC, and US Citizens. • Developed and maintained strong relationships with tier 1 vendors and clients to enhance recruitment efforts. • Conducted daily communications with consultants to provide updates on submissions and interviews. • Proficiently utilized job boards like Dice, Monster, and LinkedIn for candidate sourcing and requirement searches.

• Managed a team of customer service representatives, ensuring high-quality support and satisfaction. • Oversaw the customer service process, resolving complaints and enhancing service delivery. • Developed policies and procedures to standardize operations and improve team efficiency.

• Responded to customer queries via phone, email, and chat, ensuring timely and accurate resolutions. • Maintained high-quality standards and productivity results, meeting defined targets consistently. • Demonstrated strong multitasking abilities and independent decision-making in a fast-paced environment.