Vivek Raturi

.

.

• Handled all the major departments like Radiology Department, Laboratory Department with OPDs like Cardiology, Obs &Gyn, Dermatology, Pediatric, Orthopedic, General Surgery, Ophthalmology, ENT, Gestrontologist, Internal Medicine, Family Medicine, Dental, Endocrinology, Neurology, etc. • Managed team of approx 30 patient coordinators. • Responsible in the handling of all patient queries. • Responsible for monthly duty roster. . Responsible and coordinating with insurance department for Emergency insurance approval • Responsible for HIS (Hospital Information System) training for new staff. • Responsible for cash floats distribution to all OPD "Billing Counters". • Responsible for the closing of cash floats at the end of OPDs in the evening on a daily basis. • Weekly meeting with Front office Manager, Laboratory Manager, and Radiology Manager for new updates and changes. • Monitoring of "Service Done Not Billed" report for each department. • Monitoring of "Pending Payment" for each department. see less

• Handled all the major departments like Radiology Department, Laboratory Department with OPDs like Cardiology, Obs &Gyn, Dermatology, Pediatric, Orthopedic, General Surgery, Ophthalmology, ENT, Gestrontologist, Internal Medicine, Family Medicine, Dental, Endocrinology, Neurology, etc. . • Responsible in the handling of all patient queries. • Responsible for monthly duty roster. • Responsible for HIS (Hospital Information System) training for new staff. • Responsible for the closing of cash floats at the end of OPDs in the evening on a daily basis.. • Monitoring of "Service Done Not Billed" report for each department. • Monitoring of "Pending Payment" for each department.

• Handled IPD Admission • Handled OPD Appointments, Registrations, and Billing. • Handled Emergency Admission and Billing. • Handled TPA/Insurance Process. • Handled Radiology Appointments, Registrations, and Billing. • Handled Emergency Registrations • Handled all types of inquiries and queries of the OPD. • Participated in monthly meeting with Front Office Manager and Facility Manager to the advice in maintaining and Sustaining the service level of Max Healthcare. • Worked closely with patients to ensure excellent and direct individualized patient care. Maintained confidentiality of patient data and condition at all times to safeguard health information

HOTEL AROMA 7S Patran, Punjab India Front Office Department Billing Executive - (August 2013 - September 2014) • Handled check-in and check-out of the guests in the system. • In charge of the cash register and other guests transactions. • Handled hotel rooms billing • Handled kitchen and store billing. • Handled all queries on timely manner of the guests.

NET AMBIT (OUT BOND BPO), Sector-183 Noida, Uttar Pradesh India Customer Service Department Customer Care Representative – (March 2012 to July 2013) • Making outgoing calls to customers. • Informing customers about new products and services. • Entering the details of every interaction in the system. • Making outgoing calls to the company's existing customers • Entering details in the system for future reference • Out calling to the customers who have lodged a complaint. • Handling of customers complaint.