Vivek Nair

• Drive regional business growth and market strategy for conversational AI and speech technology solutions • Build and nurture CXO relationships, ensuring customer success and long- term partnerships • Expand ecosystem through alliance and channel partners

• Drive revenue growth for Avaya's portfolio (contact center, unified communications, cloud and collaboration solutions) in western India • Develop and execute sales strategies aligned with Avaya's national and global objectives • Own regional P&L targets, quarterly forecasts, and sales pipeline development • Build and expand relationships with enterprise and mid- market customers across BFSI, IT/ITES and other verticals • Strengthen Avaya's channel ecosystem in western India by engaging distributors, resellers and system integrators

Responsible for driving growth and managing Avaya’s most strategic enterprise accounts by acting as a trusted advisor to CXO stakeholders. Focused on building long-term partnerships, positioning Avaya’s portfolio of contact center, unified communications, and cloud solutions to address customer business priorities. Accountable for revenue growth, customer satisfaction, and renewal/expansion within key accounts while collaborating with pre-sales, delivery, and partner ecosystem to ensure value realization and successful solution adoption

Responsible for managing and growing key enterprise and government accounts across Western India by positioning Polycom’s collaboration and video conferencing solutions. Focused on driving revenue growth, building strong CXO relationships, and enabling digital workplace transformation. Accountable for new business development, strategic account penetration, and customer retention while working closely with channel partners and internal teams to deliver seamless collaboration

Started career in September 2002 as a Customer Service Executive and progressively grew into leadership roles including Customer Service Lead and Contact Center Operations Manager. Transitioned into Product Operations, managing the nationwide Collaboration Business (Video Conferencing-as-a-Service). In the final role as Product Manager (Pan-India), was responsible for end-to-end ownership of the Video Conferencing-as-a-Service offering, including operations, customer adoption, and business growth. Over a 9-year tenure, built expertise across customer service, operations management, and product ownership while driving large-scale, pan-India initiatives.

Managing the sales operations pan India for the retail video conferencing business of Reliance Communications