Vivek C P

1. Strong product management experience, with impressive success in end-to-end conceptualization, design, development, testing and implementation of multi-platform online software banking products 2. Skilled in uncovering market & user insights and translating insights into features that address customer behaviour & motivations 3. Proficient in directing end-to-end product development lifecycle 4. Proven skills in all facets of product development and management and Digital Transformation Projects 5. High level proficiency in business analysis functions including end-to-end process of requirement gathering & analysis and integration of solutions

1.Supervised the entire product management and development process for the Bank's new Mobile Banking Super App, which has 250+ functions and meets all of the Customer's Banking needs. 2. Designed Omni channel version of Internet Banking, which addressed implementing features in only one platform thereby saving the bank in crores annually. 3. Awarded Finnoviti 2021Best Project for tight integration of insurance and government scheme products within Mobile & Internet Banking channels. 4. Incorporated various core banking functionalities into Mobile Banking app which pioneered in controlling Customer footfall in Branches by 25%. 5. Automated manual driven document activities utilizing tools which in turn saved staffs productive time by 60%. 6. Established and mentored a specific UAT team for testing all the newly implemented online features. Improved quality of channels by 20% with minimal defects.

· Rewarded Top rating with A band and got promoted to Consultant in 2017. · Coached a 5-member of testing team and coordinated with business partners toward the successful launch of a IVR based application for ANZ Bank. · Mastered product knowledge after visiting ANZ Bank in Australia and instructed offshore team with functional training. · Performed optimization of test processes and formulated regression suites employing automation testing tool Cyara which trimmed down the testing efforts by 70%.

· Spearheaded test planning, estimation, requirement analysis, coordinated between tech team, business team and test team at offshore. · Moderated defect ageing to a lesser number by resolving 80% open defects before deadline.

· Appraised top rating with Double Promotion to Associate Consultant in first appraisal cycle. · Converted all manual test cases of IVR application of Capital One Bank to QTP automation scripts thereby reducing testing efforts by 80%. · Facilitated as a Team Lead of 5 members for developing new and updating the existing excel macros documents as per the project requirement. · Participated in BRD analysis and ensured 100% test case writing for all test scenarios in QC for Vision Plus application. · Administered lodging all defects in HP ALM tool and managed to close the open defects in co-ordination with developer team within a maximum of 2 days. · Achieved highest Customer Satisfaction Index of 5 for two consecutive terms.

• Experience in designing Test strategy, Manual Testing, Automation Testing, Functional Testing, System Testing, Regression Testing and Usability. • Good communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner. • Clear concepts on STLC. • Performed in Waterfall, Kanban & Agile testing methodologies. • Worked in SLA mode i.e. schedule and effort adherence, quality metrics, defect leakage from development to UAT phases, UAT to post production phases, post production to incidents.