Vitor Francetich Garcia

Manager Revenue Operations Support @ Playlist

About

Curious, driven by people and guided by data. I believe that the best way to achieve results in a healthy and consistent way is by focusing on the experience of people, creating a work environment based on challenges, metrics and driven by constant feedback, with good people who feel a sense of belonging and are not afraid to make mistakes. On a personal level, I strongly believe in continuous self-development, which starts with cultivating an endless curiosity for knowledge. Reflection, the courage to deal with reality, and sharing experiences are the means, grounded by a balanced life. Stay hungry, stay foolish.

Country

Brazil

City

São Paulo

Industry

Human Resources

Skill

Microsoft Office, Inglês, Microsoft PowerPoint, Microsoft Word, Matlab, Pesquisa, Engenharia química, Estratégia empresarial, Microsoft Excel

Experience

Manager Revenue Operations Support

Playlist

2025-10 - Present · 1 yr

Brasil

COO

Pin People

2024-1 - 2025-10 · 1 yr 10 mos

Anywhere

Responsible for the areas of Customer Support, CS OPS, Consulting, and People (EX).

Head of Operations and People

Pin People

2022-7 - 2024-1 · 1 yr 7 mos

Anywhere

Responsible for the areas of Customer Support and People & Experience.

Head of Operations

Pin People

2020-10 - 2022-7 · 1 yr 10 mos

São Paulo, Brasil

Responsible for the customer support squads at Pin People and for the Customer Experience (CX) area.

People specialist

Ambev

2020-2 - 2020-9 · 8 mos

São Paulo, Brasil

Responsible for the people strategy for partners and the in-house logistics team across Brazil. Management of cost/budget, corporate strategy, and projects.

Operations and distribution manager

Ambev

2019-1 - 2020-1 · 1 yr 1 mo

Rio de Janeiro, Brasil

Responsible for the logistics (storage and distribution) of the customer support area covering the southern zone, downtown, and part of the northern zone of Rio de Janeiro. Leader of a team of 20 people and over 200 outsourced personnel. I helped implement and operationalize the pilot project for digitalization and disruption in Ambev's delivery model, focused on customer service levels.

Distribution and warehouse coordinator

Ambev

2018-2 - 2018-12 · 11 mos

Nova Iguaçu, Rio de Janeiro, Brazil

Responsible for the operational part (warehouse and distribution) of logistics serving the city of Nova Iguaçu in the Baixada Fluminense region. Leader of a team of over 10 in-house personnel. Together with the team, I became the best warehouse coordinator and the second-best distribution coordinator in the states of Rio de Janeiro and Espírito Santo in 2018.

Global management trainee

Ambev

2017-1 - 2018-2 · 1 yr 2 mos

São Paulo, Brasil

Trainee in ABInbev's global program, which included a 10-month training period involving experience at one of our breweries (Sete Lagoas, Minas Gerais), a distribution center (Ribeirão Preto, São Paulo), and the corporate office. Lastly, I trained in the roles of checker, route analyst, and warehouse supervisor at a distribution center in Rio de Janeiro.

Intern

Ambev

2016-3 - 2016-12 · 10 mos

São Paulo, Brasil

Next program's intern in the Logistics Planning area. Developed a project to improve demand forecast accuracy for the company. Coordinated with the Marketing, Sales, and People & Management departments.

Engineering projects intern

Suzano

2014-5 - 2014-8 · 4 mos

Suzano, são Paulo, Brasil

Assisted in the implementation project of a new cooking system for the factory. Communicated with suppliers and handled purchase orders. Coordinated with various factory departments.