Vitalii Synychka

• Leading a team to manage logistics operations and ensure timely delivery of high-value shipments. • Coordinating daily tasks and optimizing workflows to meet client needs. • Supporting team development and maintaining high performance. • Improving operations and collaborating with other teams to deliver excellent service.

Develop and implement customer service policies and procedures. Monitor and analyze customer service metrics to identify areas for improvement. Collaborate with other departments to ensure a seamless customer experience. Handle escalated customer complaints and issues.

Effective planning of shipments Proposing solutions for the requests Monitoring of shipment en route Executing company operation procedures Replacing a team leader during their absence or vacation

Vehicle scheduling and dispatch Efficient asset utilization and route planning Real-time vehicle tracking Vehicle performance monitoring, record keeping, and improvement Setting driving schedules Ensuring drivers' adherence to applicable transport regulations

Taking care of correct settlement of all ongoing orders Administrative processing of data into the operational system Communication with drivers for optimal follow-up towards clients

Overseeing all staffing needs and operations of the company Keeping the organisation fully complaint with legal standards of Polish law Preparing reports and submitting reports on staffing operations Hiring, legal documents, etc