Viswalingam M

Customer Care Service - Senior Manager @ Brigade Group

About

I’m a civil engineer with over 13 years of experience across project execution, site coordination, and handover support in the real estate industry. My career started with strong exposure to on-site execution, team handling, billing, BOQ, and quality control. Over time, I also contributed to handover readiness, unit inspections and internal coordination between cross functional teams. I’ve worked on residential projects, including landmark developments under Brigade, Shriram Properties, Mantri, Embassy and Address Makers. I enjoy solving real-time site issues, planning timelines, guiding teams and ensuring clean delivery. My strengths lie in: * Civil execution & project delivery * Team management and vendor coordination * Snag handlinng and documentation * Team handling and cross functional alignment * Site to client-side delivery alignment

Country

India

City

Bengaluru

Industry

Real Estate

Skill

Technical Support, Quality Management, Team Management, project handover, Customer Engagement, Customer Satisfaction, Technical Project Leadership, Project Management, Customer Experience Management, Customer Service, Client Rapport

Experience

Customer Care Service - Senior Manager

Brigade Group

2024-12 - Present · 1 yr 10 mos

Bengaluru, Karnataka, India

Currently managing the technical side of project handover readiness. I work closely with site teams and engineering to ensure units are ready for inspection and smooth handovers. Taking care of inspection readiness process for a residential project in bangalore.

Senior Manager – CRM (Handover Team)

Shriram Properties Ltd

2019-8 - 2024-12 · 5 yrs 5 mos

Bengaluru, Karnataka, India

Played a crucial role in handing over more than 1000 residential unit's. Ensured handover readiness through inspection, follow-ups, snag closure and site coordination. Recognized for accountability, cross functional coordination and delivery focus across multiple projects.

Assistant Manager(Projects)

Synergy Property Development Services Pvt Ltd

2016-3 - 2019-7 · 3 yrs 5 mos

Bengaluru, Karnataka, India

Led execution and delivery coordination for Embassy Pristine and The Lake View Address projects in bangalore. Was deeply involved in managing site progress, billing, vendor follow-ups and consultant coordination.

Project Engineer(Lead)

Mantri Developers Pvt. Ltd.

2014-12 - 2016-3 · 1 yr 4 mos

Bengaluru, Karnataka, India

Handled major civil and MEP works at Mantri Serenity project in bangalore. Handled day to day operations, Supervised team members and ensured project tracking aligned with company milestones.