Vishwambhar Bhoir

Managed 6 co-working centers spanning 250,000 sq. ft. with 50+ staff across housekeeping, security, and helpdesk functions • Elevated CSAT from 4.65 to 4.82 and NPS to 85% by implementing structured feedback loops and 48-hour complaint resolution protocols • Reduced vendor invoice processing time from 40 to 23 days through streamlined approval workflows and finance alignment • Improved SLA compliance from 88% to 93% via MIS dashboards tracking PPM schedules and service delivery metrics. • Achieved 2% reduction in operational expenses through inventory optimization and cost-saving initiatives across soft services

· Managed daily administrative operations for a US headquartred Pharma MNC large facility, supervising cleaning, landscaping, and parking teams, resulting in a 20% increase in efficiency. · Developed and maintained budgets for maintenance, repairs, and contracts, ensuring projects were completed within approved budgets with a 95% accuracy rate. · Led Take Cost Out (TCO) initiatives, optimizing spending and resource utilization across space management, transport, canteen, and waste disposal areas · Conducted periodic audits and inspections to ensure compliance with industry standards · Demonstrated proficiency in maintaining building systems like HVAC, FAPA, UPS and Asset management practices. · Hired and managed external professionals for building, equipment, and machinery repairs and maintenance while also developing a cost-efficient vendor base for inventory procurement. · Familiar with security protocols encompassing FAS access control, CCTV systems, and HSE compliance

Handover engine for 7 Residential towers / 1500 units At Lodha New Cuffe Parade Wadala Site. key Handover Done (snag→desnagging →Construction to HPM Custody Units→deep clean→documentation→Handover to Residents ); Rework calls ↓ [12]%. Process Improvement for KHO. Cost Reduction in Petty cash and Unit handover cost.• Liaised with engineering, security, and building management for compliance readiness; closed snag lists with 98% accuracy. • Managed vendor budgets, procurement, and payment documentation; achieved 5% annual savings through cost rationalization. • Coordinated with local authorities , Investors, Media for inspections, permits, and society documentation.

Responsible for overseeing the daily operations of facility services to ensure maximum operational efficiency, safety, and compliance across all client sites. This role involved managing a team of facility staff, coordinating with contractors, and ensuring the delivery of high-quality service that meets and exceeds client expectations.• Lead, train, and manage a team of on-site facility staff and technicians to ensure proper execution of maintenance and operational tasks. • Manage relationships with external contractors and vendors, including negotiation of service contracts and monitoring performance to ensure service level agreements (SLAs) are met.• Reduced client escalations by 40% and improved satisfaction from 4.1 to 4.65/5 through proactive communication and site presence • Decreased DSO from 45 to 37 days by managing ₹70L monthly billing cycle with documentation discipline and client coordination • Achieved 95% attendance compliance and 12% productivity improvement via digital rosters and weekly performance tracking • Cut unplanned material requests by 30% through preventive maintenance checklists and standardized GRN verification systems • Ensured 100% operational readiness within 72 hours for new client mobilizations through HR partnership and manpower forecasting

Client Name -Royal Bank Of Scotland Managed MNC client facilities with focus on service delivery, vendor management, and cost tracking for 100+ monthly transactions. • Maintained 95% CSAT through proactive complaint resolution, preventive maintenance execution, and documentation control • Achieved zero non-compliance in annual audits by implementing cost tracking systems and statutory compliance protocols • Awarded Best Facilities Manager – West Region (2014) for operational excellence and client relationship management Manage outsourced service contracts (cleaning, security, administration) - Ensure quality service delivery and meet SLAs - Develop and implement HK, Pantry , Seccurity , F& B Services - Manage inventory, supplies, and vendor relationships - Coordinate events, Cafetaria and helpdesk services - Achieve client satisfaction and performance targets - Prepare reports (daily, weekly, monthly) - Ensure health and safety compliance - Participate in emergency procedures and crisis management - Lead and guide team members