Vishnu Sivadas

Set up developer workstations and connected laptops to the office network infrastructure. Installed and managed Ethernet connections, switches, and network ports. Provided access to internal systems and assisted with basic network connectivity troubleshooting.

Supported IT Asset Management activities by maintaining and tracking software and hardware asset records in an organizational environment. Maintained and tracked 400+ hardware and software asset records in ServiceNow CMDB, ensuring data accuracy through regular updates and periodic inventory validation Managed 50+ software titles, entitlements, and license records across a mid-size environmental consulting firm to support compliance awareness and proactive license tracking Created and maintained user accounts, role assignments, and access permissions for 50–100 employees using Active Directory Collected and recorded software installation data to maintain an accurate and up-to-date application inventory across the organization Prepared asset and usage reports to support IT decision-making, resource planning, and audit readiness Expanded expertise in Software Asset Management (SAM) using ServiceNow, including software lifecycle tracking, license compliance monitoring, software request management, and asset data reporting

Provided technical support to 50–100 end users, troubleshooting hardware, OS, and software issues to minimize downtime and maintain smooth operations Assembled, upgraded, and configured workstations and peripherals including printers and scanners across the organization Deployed and configured Windows operating systems, performed image deployment, OS reinstallation, and system recovery procedures Executed secure data restoration while maintaining stable and organized endpoint environments Managed user provisioning and device setup to support smooth onboarding operations Diagnosed and resolved hardware faults, boot failures, performance issues, and blue screen errors using systematic troubleshooting methods