Vishnu Perumalsamy

Managing Director @ Geotab Africa

About

I am a committed, driven and forward-thinking leader who holds a Managing Director position at Geotab Africa. Founded in 1996, Geotab Africa is the world's fastest-growing fleet telematics company providing its customers with reliable, end-to-end telematics solutions to help them ensure their moving assets are safe, efficient, productive, and compliant. Geotab Africa is also recognized as a research and development company. The company is constantly designing new products and improving its existing offerings, not only to make sure the company is sustainable but also to keep up with the ever-growing customer fleet management demands. As the MD, I oversee all of the company's operations and provide strategic direction to ensure the company's financial goals, mission and long-term objectives are achieved. Over the past three years at the helm, I have acquired numerous skills including strong leadership skills, excellent communication and organizational skills, outstanding analytical and problem-solving skills, conflict resolution skills, and thorough knowledge of market changes and forces. I also have an established track record of working in the information technology and service industry, acquiring skills in Operations Management, Customer Relationship Management (CRM) and Customer Satisfaction. Before joining Geotab Africa, I held the Operations Manager position at Spinnaker Software. I hold an FMP in Business Leadership for the University of South Africa (UNISA).

Country

South Africa

City

City of Johannesburg

Industry

Information Services

Skill

Solution Selling, Testing, Databases, SQL, CRM, Training, Management, Access, Key Account Management, Customer Satisfaction, Fleet Management, Salesforce.com, Account Management, Business Strategy, Operations Management

Experience

Managing Director

Geotab Africa

2016-4 - Present · 10 yrs 6 mos

Johannesburg Area, South Africa

Chief Technical Officer

Geotab Africa

2014-8 - 2016-3 · 1 yr 8 mos

Midrand, johannesburg, South Africa

Operations Manager

Geotab Africa

2012-8 - 2014-7 · 2 yrs

Midrand, Gauteng, South Africa

Manage Technical Division which includes Fitment, Support, Control Room, Development and Provisioning. Responsible for the introduction of new technology.

Support Manager

Geotab Africa

2011-3 - 2012-7 · 1 yr 5 mos

Manage, mentor and train Support Department Employees Responsible for identifying the strengths and weaknesses of the team and advising on the improvement processes and procedures. Schedule, oversee and report on all support activities. Ensuring that all our customer’s get the most outstanding service. Manage support and operations staff in branches Plan, Lead, Organize and Control Projects Interact with 3rd party vendors to meet SLA requirements Provide Strategy for the Support Department Attend Company Strategy and Management Meetings Provide Management feedback for the Support Department Track individual performance and perform Key Performance Appraisals (KPA) on employees Responsible for meeting all ISO requirements and proactively improve processes and procedures to meet goals and objectives of the department. Provide support at both a company and client level on all SQL databases. Testing of new hardware and software Provide mentorship on SQL Regularly Interact with higher Management and Directors Increased the efficiency of the support department by optimizing SQL. Customize SQL databases to suit customer requirements. Implemented control of Sim Card Billing using Qlikview and SQL

Support Supervisor

Geotab Africa

2008-9 - 2011-2 · 2 yrs 6 mos

Midrand, Gauteng, South Africa

Operations Manager

Spinnaker Software

2007-3 - 2008-8 · 1 yr 6 mos

Midrand,Gauteng

Manage and Plan new Projects for the Gauteng Branch. Oversee Stock Takes Oversee Total Operations and Training Maintain Databases running on SQL Import Databases from Clients old Systems into SQL for conversion of systems. Control Stock Equipment at Branch Level Schedule and carry-out training for staff and clients Perform on-site site surveys to access Hardware Requirements. Perform pro-active client calling to ensure customer satisfaction. Research Software to improve and help efficiency of current software package. Test Software and updates before releasing to customers. Maintain Office Networks and Help with Wide Area Network Setup and attend meetings with Clients to access Client needs Lead and Control Technical Staff Maintain Customer relationships and uphold company name Provide on-site and remote support to all Customers Plan, Lead, Organize and Control All Installations. Help fit the customers business policy’s into the system