Vishnu Sankar K

Information Technology Lead @ Sutherland

About

As an IT Specialist, should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle second-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement.

Country

India

City

Kochi

Industry

Information Technology & Services

Skill

IT Infrastructure Operations, Information Technology Infrastructure, IT Infrastructure Management, Operations Management, Microsoft Office, Microsoft Excel, Microsoft Word, SQL, Microsoft PowerPoint, Team Management, Ticketing Tools, Desktop Application Support

Experience

Information Technology Lead

Sutherland

2019-8 - Present · 7 yrs 2 mos

Cochin Area, India

As a IT Operations Lead, I should be able to Manage the IT operation team, monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle secondlevel incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels. Vendor co-ordination, perform basic Service Requests based on Standard Operating Procedures. Follow quality /security process defined for the engagement.