vishal bhardwaj

* Recruitment operation head managing INR 40 Cr portfolio * Transformation lead responsible for value add over and above the delivery * Redefining HR/Recruitment by leveraging Digital solutions

Responsible for XML formatting of the Books and newspapers articles for Electronic Data Publishing

Responsible for summarizing the newspaper articles for electronic data publishing

* AMEX Credit Card Disputes (Blended Process) * Responsible for setting up cases live on the system by analyzing customer query * B2C business calls for servicing customers disputes * Internal Reportings

* Manage a diversified insurance and accounting operations of $5 MM net worth involving - * 183 FTEs and a total headcount of 250+ employees * Individual Life, Health and Annuities Insurance Domain * Migration, improvement and process re-engineering to deliver value benefits to clients * Change management to challenge status quo for enhanced service delivery * People management to build strong team * Budgeting and P&L management to unleash cost optimization and eye key business opportunities * Participation in RFPs and RFIs for business enhancement

* Managed a diversified RSSC/RPO/HR Operations - with 100+ team members spread across PAN India locations and engagement with 500+ vendors. * Actively involved in vendor aggregation and vendor activation model across PAN India. * Development and implementation of recruitment forecasting model to induce consistency and predictability of service delivery. * Integration of diversified team spread across regional offices to cater to 500+ branches across PAN India. * Involved with training the client stakeholders across PAN India on HRO Recruitment model and technology solutions. * P&L management of INR 8 Crore * Operations management and Process re-engineering * Driving campaigning and marketing strategies to enhance the operations delivery. * Diversified industry segment across 5 accounts

* As an Assistant Manager successfully migrated Annuity processes. Handled two teams with the total strength of 28 billable FTEs & responsible for: *  Managing Life & Annuity Cancellation, Premium Payment processes for Life, Health & Annuities Insurance Group *  MIS management, appraisals, handling escalated customer cases and resolutions *  Handling audits on COPC, CUIKA & process *  Preparing & analyzing data for absenteeism, average handling time, client productivity, internal & client side accuracy & various other KCRPs as per COPC guideline *  Developing, coordinating and conducting product and process trainings *  Staffing & scheduling on the basis of existing & forecasted volume under the related work basket *  Calculating & maintaining schedule adherence by agents *  Handling weekly production calls with client, escalation calls, queries from agents & client through daily mails *  Handling logistics, facilities & HR related issues of agents besides routine work

Managed multiple accounts for Individual Life, Health & Annuities | Group & Individual Supplemental Benefits Insurance account across Noida and Pune geography with 700+ Head Count | P&L responsibility of over $10MM per year ~ Portfolio include - Group / Individual New business, Indexing, Policy Holder Servicing, Claims, etc. ~ Delivered over $5 MM value benefits to customers with significant process improvements, robotics and transformation interventions. ~ Over $2 MM ACV worth of new business acquired with consistent service delivery and customer satisfaction

Residential certification program on Stragetic Management & Cost Accounting Principles Activities and Societies: Key Member of Placement Cell and actively contributed in enhanced placements percentage YOY.

BCA from SMT, Ghaziabad DAV Public School