Vishal S

Product Manager - Command Centre @ Montra Electric

About

Our team's dedication to enhancing service delivery at Royal Enfield is spearheaded by my role as Assistant Manager. With a focus on data-driven strategies and collaboration with internal teams, we've successfully implemented service plans that prioritize customer satisfaction and operational efficiency. My educational foundation in Mechanical Engineering, coupled with a deep-seated expertise in quality and warranty analysis, empowers me to tackle field issues related to safety and compliance. At the core, my motivation lies in fostering product excellence and process improvement, ensuring our commitment to quality resonates with every customer interaction.

Country

India

City

Chennai

Industry

Automotive

Skill

Electric Vehicles, Proactive Monitoring, Tableau, SQL, Warranty Administration, Cross-functional Coordination, Bill of Materials (BOM) Management, Service Quality, Cross-functional Team Leadership, Project Management Office (PMO), Microsoft Power BI, Big Data Analytics, Customer Quality, Team Management, Quality Analysis, Management Information Systems (MIS), Corrective Actions, Operational Excellence, Customer Satisfaction, Failure Analysis

Experience

Product Manager - Command Centre

Montra Electric

2026-1 - Present · 9 mos

Chennai, Tamil Nadu, India

Providing strategic leadership to Command Centre operations, empowering cross-functional teams to maximize vehicle uptime, minimize warranty costs, and deliver proactive, customer-centric support.

Lead Analyst Field Quality

Ashok Leyland

2025-7 - 2026-1 · 7 mos

Chennai, Tamil Nadu, India

Experienced data analytics professional specializing in warranty data analytics and field quality management within the automotive and manufacturing sector. Demonstrated expertise in diagnosing and resolving powertrain-related field quality issues through data-driven analysis, proactive alert systems, and cross-functional collaboration. Skilled in analyzing large-scale warranty datasets to identify failure patterns, enabling early detection of systemic concerns and reduction of field failures. Advanced user of Alteryx, Tableau, and Power BI for data extraction, transformation, visualization, and reporting, with a strong track record of delivering actionable insights that improve product reliability and overall customer satisfaction.

Assistant Manager

Royal Enfield

2024-9 - 2025-7 · 11 mos

Sholinganallur, Tamil Nadu, India

Responsible for developing, implementing, and optimizing service plans to meet the needs of our customers and enhance overall service delivery. This position involves analyzing data, coordinating with internal teams, and forecasting service demands to ensure efficient resource allocation and improve customer satisfaction.

Manager - Powertrain Product Reliability

Daimler India Commercial Vehicles

2022-1 - 2024-10 · 2 yrs 10 mos

Chennai, Tamil Nadu, India

• Led team in resolving powertrain aggregate issues with a cross-functional team approach. • Managed product reliability and warranty analysis for Powertrain Aggregates at Daimler India Commercial Vehicles. • Spearheaded the Engine & After treatment system team as the Team Lead. • Developed skills in issue resolution, team leadership, and cross-functional collaboration.