Vishal Rijia, CFA

Developing and implementing framework and tools to detect fraud vulnerabilities, analyzing emerging threats and collaborating with stakeholders to ensure a strong fraud risk management system. Develop, maintain and enhance the Organization's fraud risk governance framework, policies and procedures. Identify emerging fraud trends and proactively implement measures to mitigate risks. Monitor and challenge fraud prevention controls, ensuring effectiveness against evolving threats. Monitor changes in regulatory expectations and implement necessary adjustments to fraud risk framework. Recommend enhancements to fraud detection tools, technology and processes.

Heading the fraud analytics for Digital channels; primarily UPI and Net and Mobile Banking channels. Handling the Authentication and Authorisation level FRM solutions for fraud control and prevention. Engage on an ongoing basis with the payment schemes and other peer Banks to improve the fraud landscape and controls. Heading the overall security projects initiatives in the Bank like Behavioral Biometrics, Multi factor Authentication, Mobile endpoint security solutions, etc. Reviewing all controls in the Digital channels framework from time to time and ensuring relevant adjustments in the Digital channels. Ensure robust fraud detection systems, and analytics tools for better fraud prevention and detection.

Lead for Fraud risk policy and control to detect and control frauds. Proficient in network provided FRM's like Visa Risk Manager, NPCI EFRM and EMS and enterprise level FRM's like Falcon and Clari5 to cover Credit/Debit Cards and digital products/Channels like UPI and Mobile/Netbanking/PG frauds. Also lead the fraud prevention piece for POS and ecom Acquiring business. Liaising closely with the CISO and infosec team, ORM and Product team to ensure a balanced approach towards fraud control and minimizing Customer dissonance by having a high fraud detection rate and keeping False positives as low as possible. Also lead the Authorization desk for Debit and Credit card success rates, reduce declines and enhance Customer experience via dynamic controls of the host system on a real time basis. Liaise with IT and Business Solutions Group teams on making the transaction cycle smooth for the Customer. In depth knowledge of V+ system from Fiserv (erstwhile First Data India).

Heading Inorganic products for Credit cards (Balance Transfer, Personal Loan on Credit card, EMI, VAS and Cash) and Salaried Personal loans. Also handling the campaign part of Inbound and Outbound Channel.

Managing the Cash on call Credit card product. Primary responsibility involved ensuring target penetration of the product on the existing base and achieving target IRR. Handling both voice (inbound and outbound call centre) and non voice campaigns (SMS/Email/mailers etc) for maximum off take of the product. Managing a team of Relationship managers for acquiring new Customers and cross selling of banking products to existing top credit card customers. The team was a single point of contact for the Customer and ensured a hassle free experience for the Customer right from transaction to issues and complaints regarding the Credit card.

Primary target for the role is to enhance the penetration of Credit cards on the existing Bank base. Ensured that more than 95% of the new card sourcing was done through the existing Bank base thereby ensuring acquisition at a lower cost, higher spends and lower delinquencies. Run special campaigns for the outbound Call centre and field sales team to achieve the targets. Liaised with the Sales team and other functions like Marketing, Risk and policy and Credit team for maximum qualification of data, appropriate campaign, Sales and approval rates for existing Bank base.

Leading a team of Privy Relationship managers for acquiring Customers and Sales of Investments products to domestic and international HNI's through usage of Financial planning tools

Acquiring High net worth customers for the Branch and Sales of Investment products through Financial planning to both domestic and NRI customers. Providing regular advice for suitable alterations to the portfolio as per the life stage of the Customer an integral part of the role.

Sale of Investment products to premium Customers of the Branch and acquisition of new Customers for the Branch. Entire spectrum of Wealth management suite offered like Mutual Funds, Bonds, Insurance, Debentures, PMS, etc

Servicing existing Customers and ensuring high retention ratio for premium renewals and also achieving cross sale of new Insurance products to the Customers.

Maximizing revenue from Broking services and Third party product sales like Mutual funds, RBI bonds and other debt securities to the new and existing Customers. Handled a branch independently to achieve the Cross sell targets.

Executive MBA course from NMIMS University, Mumbai.

Certificate Course in Investment and Portfolio Management. It was a 21 month course which required me to attend classes every two months and then work on a project for one year. I passed the course with distinction and became a part of the six students out of 45 who got the same.