Tracy Garrick

Founder + Principal Project Manager @ virtual24

About

Most small businesses don't have an operations problem. They have a "no one actually owns it" problem. I bring structure, clarity, and follow-through to complex work. Sometimes that involves AI. Sometimes it doesn't. The common thread is understanding how work actually moves through an organization and building systems that make it move better.I'm an AI Operations Partner. That means I step into businesses and take over the operational work: managing projects, coordinating logistics, streamlining workflows, and keeping the moving parts moving. I use AI to do this at a level that would normally require a team: personalized client outreach drafted from real project history, document processing that doesn't require manual data entry, and systems that actually talk to each other without someone bridging the gap.I don't bring a pre-built product and ask you to change how you work. I listen to how you work and build systems that fit you.On the operations side, I've spent two decades managing complex, cross-functional initiatives in environments where competing priorities, established processes, and limited capacity are the norm. I hold a PMP certification and have years of experience designing workflows, building governance frameworks, and leading operational change in organizations that can't afford to break what's already working while they evolve.If your operations have outgrown you, let's talk. Message me and tell me what's eating your week, and I'll tell you where I'd start.Specialties: project management, AI operations, business process automation, workflow design, governance, operational change, process improvement.

Country

Canada

City

Calgary

Industry

Staffing & Recruiting

Skill

Project Management, Operations Management, AI Operations, Business Process Automation, Workflow Design, Program Management, Goverance, Risk + Compliance, Change Management, Process Improvement, Project Planning, Records Management, Artificial Intelligence (AI), Cross-functional Team Leadership, Project Management Professional (PMP)

Experience

Founder + Principal Project Manager

virtual24

2020-5 - Present · 6 yrs 5 mos

I run operations and build operational systems for organizations that need things to work better, using AI to do it faster, smarter, and at a scale a traditional hire can't match. - Take over clients' day-to-day operational work (coordination, documentation, follow-ups, process management) so leaders get their time and capacity back. - Design and build AI-powered workflows tailored to how each client actually works, not off-the-shelf products, connecting email, CRMs, project management, and document storage so tools finally talk to each other without someone bridging the gap. - Manage complex projects end to end (timelines, stakeholders, risk, reporting) and hand over with full documentation and a governance plan. - Support consultants and professional-services firms with client operations, scheduling, proposals, and personalized outreach drafted from real project history. - Structured the practice into two engagement models: Build (a 2 to 3 month assess, design, build, and hand-over) and Run (an ongoing operational partnership).

Operations Support

West End Workforce

2020-6 - Present · 6 yrs 4 mos

Support and modernize the day-to-day operations that keep West End Workforce running, leading process improvement and AI-driven automation across technology, onboarding, and recruiting operations. - Lead process and automation change across the business, identifying the manual, repetitive work that slows the team down and replacing it with AI-powered workflows that run reliably without someone bridging the gap. - Build and implement AI-driven systems for onboarding, candidate and recruiting operations, document processing, and reporting, cutting manual data entry and speeding turnaround. - Strengthen efficiency, compliance, and the experience for internal teams and candidates by designing and refining workflows and support-system implementations. - Partner with leadership and recruiters to roll out new tools and systems, driving adoption and keeping the team aligned through change without breaking what already works. - Build clarity into processes that can easily become complex, standardizing how recurring work gets done so the team isn't reinventing it each time.

EDI Project Specialist

University of Calgary

2021-8 - Present · 5 yrs 2 mos

Coordinate, deliver, and continuously improve equity, diversity, inclusion, and accessibility (EDIA) initiatives across the University's research portfolio, within Research Services (Office of the Vice-President, Research). - Lead project planning and process development that integrates EDIA into research design, administration, and practice, building operational infrastructure that lasts beyond any single project. - Align timelines, clarify responsibilities, and manage risk across Research Services, faculties, and administrative units. - Maintain strong records management, reporting, and documentation practices that keep initiatives audit-ready and on track.

Executive Assistant + Financial Officer

Mount Royal University

2005-9 - 2020-5 · 14 yrs 9 mos

Greater Calgary Metropolitan Area

Provided project coordination and executive support across a busy academic unit of 2 Directors, 16 staff, and 10 faculty. - Led cross-functional projects to timely execution while coordinating quarterly business reviews and contributing to budget planning and financial reporting across competing priorities. - Managed complex calendars, travel, and expense claims with precision and discretion for a 28-person unit over nearly 15 years. - Served as primary liaison across academic and administrative teams, keeping communication clear and operations aligned.