Virendra Yadav

As an IT Help Desk Technician, my primary role is to provide technical support and assistance to users, either through phone or in-person interactions, in order to resolve computer problems related to software and hardware issues. I have acquired hands-on experience with a wide array of tools and technologies, including Active Directory, ServiceNow, incident management, Azure Active Directory, Office 365, ITSM, user access management, basic knowledge of DNS, DHCP, Global Client experience, Remote GoToAssist, Windows Server 2016, FSMO roles, LDAP, Windows troubleshooting, VDI troubleshooting, Netscaler, virtual machine, VMware Horizon Admin tool, and troubleshooting on Citrix applications. We have theoretical knowledge of Hyper-V, VMware, Azure Virtual Machine, load balancer, Microsoft Intune, subnet, NSG, and more. I am committed to helping users overcome technical challenges and ensuring the smooth and efficient operation of their systems. providing technical support and assistance to users in need of assistance with their computer and software-related issues. The role involves interacting with users by phone or in-person to troubleshoot and resolve their IT problems, ensuring that they can resume their tasks without disruptions. Additionally, worked on various tools and technologies such as Active Directory, Service Now, Incident Management, Azure Active Directory, Office 365, and other ITSM tools. The role also requires expertise in user access management, DNS, DHCP, remote assistance, Windows Server, LDAP, VDI troubleshooting, Netscaler, Citrix applications, and virtualization environments. Theoretical knowledge of Hyper V, VMware, Azure Virtual machine, load balancer, Microsoft Intune, Subnet, NSG, and other relevant technologies is also expected.