Viral Vyas

Responsible for the IT Facility Management operation Asset tracking and maintenance of IT assets. Firewall System Operation and Manage Implemented system security by configuring, monitoring, and maintaining email applications and virus protection software Co-ordinate Monitoring and ensuring Service Provider vendor and SLA compliance Network Structure, Remote Connectivity, Wireless Networking, Network Testing and Troubleshooting. Installing and Configuring Windows Server & Windows OS User Management, Quotas, Permissions on files and folders, Domain controllers, DHCP, DNS, Wins, Protocols like TCP, and IP, File Server. Data and system file backup. Configuring routers with static and dynamic routes. Access Lists configuration. Frame relay, VLAN, ISDN. Installing and configuring Microsoft outlook and client. Daily Routine operation management for employees.

Responsible for the IT Facility Management operation. Asset tracking and maintenance of IT assets. Engaged in providing technical support and troubleshooting of IT Services Entire to All Staff Users. Co-ordinate Monitoring and ensuring Service Provider vendor and SLA compliance. Installing, Configuring & administration of the Windows Clint Systems. Email and Internet Configuration & troubleshooting using Microsoft Outlook. Ensuring adherence of all IT policy and procedure to the entire region. Maintenance of accurate data of resources deployed and optimum use of resources by Recommending changes as required.

The Postpaid Bill, Mobile, DTH Recharge Facility Management operation. Distributer & Retailer coordination and enforcing Service Level Agreements. In providing technical support and troubleshooting to customer of Software level Issues. Manage Company Bank Accounts of All Transactions. Coordinate Monitoring and ensuring Service Provider vendor and SLA compliance. Troubleshooting of software Related Queries. Give online Support to the Technical queries Related Software.

Responsible for the IT Facility Management operation. Maintain servers and support network devices. Administering Microsoft Windows Server 2008 R2. Configuring and managing DHCP, DNS. Active Directory Management (User/Group creation, modification, GPO etc.) Configuring Firewall Policy as a creating User & Group, and assigning the Web Filter Policy. Engaged in providing technical support and troubleshooting of workstations & Server. Installing, Configuring & administration of the Windows 2000/2003 R2 Enterprise servers WinXP & Windows 7. Email and Internet Configuration & troubleshooting using Microsoft Outlook in Domain Location. PBX Configuration & troubleshooting using telephones. Installation of Antivirus Systems and Removal of Virus on detection. Monitoring and ensuring vendor SLA and IT security entire region compliance. Maintenance of accurate data of resources deployed and optimum use of resources by Recommending changes as required. Ensuring adherence of all IT policy and procedure to the entire region. Proactively handling with respect to ISO audits. Involved in New Product evaluation & Testing.

Engaged in providing technical support and troubleshooting of On Call Support Engineer. Team of 4 peoples reporting to me and ensuring employee growth and work satisfaction towards The work and benefit to the organization. Vendor coordination and enforcing service level agreements. Internet Configuration & troubleshooting of LAN Users. New Infrastructure Plan create of Wireless and LAN Network in home & Offices. Installation of Antivirus Systems and Removal of Virus on detection. Troubleshooting of hardware related queries. Give online support to the technical queries related hardware& Software. Looking after facilities management operations at customer sites. Ensuring higher level of customer satisfaction.

Vendor co-ordination and enforcing service level agreements. New Infrastructure Plan create of Wireless and LAN Network in home & Offices. Engaged in providing technical support and troubleshooting of workstations. Maintenance of the Computers & Peripherals like range of Inkjet and laser printers. Troubleshooting of hardware related queries. Give online support to the technical queries related hardware. Involved in New Product evaluation & Testing.

Second Class.

Pass Class.

Second Class.