Viral Patel

 Managed overall operations for car rental, limousine, and bus divisions, reporting directly to the General Manager.  Supervising a team of 65+ employees across multi-branch operations, ensuring service excellence, operational efficiency, and workforce productivity.  Overseeing branch operations in Dubai, Sharjah, and Abu Dhabi, with responsibility for issue resolution, customer satisfaction, and coordination with branch leadership.  Leading fleet management through the Fleet Supervisor, ensuring maximum vehicle readiness, timely maintenance, and effective workshop coordination.  Reviewing operational performance regularly with senior management and sales teams to identify gaps, improve efficiency, and resolve business-critical challenges.  Controlled receivables and payment follow-ups in collaboration with the sales team, supporting healthy cash flow and strong financial discipline.  Ensuring high operational standards through continuous coordination with departmental supervisors across all business units.  Verified limousine revenue reporting and reconciled trip sheets with operational records to maintain reporting accuracy and compliance.  Conducting regular driver engagement and policy briefing sessions to improve service quality, discipline, and team performance.  Support business growth by handling customer inquiries, preparing quotations, and following up on proposals to improve conversion rates.

 Reported directly to the Chief Operating Officer, contributing to the overall operational efficiency and commercial performance of the limousine division.  Directed full-cycle limousine operations, including trip planning, chauffeur deployment, booking allocation, and fleet coordination, ensuring seamless service delivery.  Oversaw fleet operations through GPS tracking analysis, driver performance monitoring, and preventive maintenance coordination to achieve high service standards and operational reliability.  Provided daily leadership to the sales team by monitoring field activities, reviewing targets, assigning leads, and supporting client engagement initiatives to strengthen revenue generation.  Drove effective collaboration between operations and sales functions to enhance service efficiency, customer experience, and business profitability.  Chaired monthly review meetings with operations and sales teams to assess performance, address operational challenges, and implement continuous improvement strategies.  Delivered regular management reports to the Chief Operating Officer on operational KPIs, fleet readiness, staff performance, and business activity updates.  Led recruitment and selection of chauffeurs and operational staff in coordination with HR, ensuring timely hiring and onboarding of competent team members.

 Reported directly to the Asst. General Manager, leading independent operations of limousine and bus divisions with full accountability for service delivery and performance.  Optimized fleet reliability through proactive maintenance planning, condition monitoring, and efficient coordination with technical and workshop teams.  Directed breakdown and accident management processes, ensuring rapid response, reduced downtime, and uninterrupted service operations.  Enhanced fleet utilization through strategic booking allocation, route planning, and operational scheduling, improving overall productivity.  Led driver workforce management, including deployment, attendance control, performance evaluation, and overtime optimization.  Enforced operational excellence by maintaining strict adherence to safety, compliance, and service quality standards.  Led end-to-end school transport operations for Brighton College Abu Dhabi and Al Ain, ensuring high standards of safety, punctuality and service through optimized route planning and proactive coordination with parents.  Contributed to audit readiness by preparing and aligning operational and financial data in accordance with audit and reporting requirements.

 Managed and expanded client portfolio by maintaining strong relationships with corporate, hotel, and travel agency, driving sustained revenue growth.  Identified and developed new business opportunities through targeted prospecting, direct marketing, referrals, and strategic networking.  Executed regular client engagement visits to strengthen partnerships and increase market penetration.  Delivered impactful service presentations emphasizing safety, service excellence, and fleet quality to enhance client acquisition and retention.  Developed and submitted proposals, quotations, and performance reports, supporting strategic planning and revenue tracking.  Ensured accurate maintenance of booking systems and CRM data to support operational efficiency and service delivery.  Coordinated with operations teams to ensure seamless execution of bookings and superior customer experience.

 Oversaw receivables and payables management, ensuring effective collection cycles and healthy cash flow.  Maintained financial records with high accuracy, including daybooks, ledgers, and supporting documentation in line with accounting standards.  Generated monthly financial reports and analysis to support strategic decision-making by management.  Managed banking operations and financial transactions, maintaining strong coordination with financial institutions.  Assisted in tax compliance and audit preparation, ensuring readiness for external financial audits.  Led inventory verification processes, providing actionable insights through regular reporting.  Supervised administrative functions, ensuring efficient office operations and secure document management.  Coordinated internal accounting activities to enhance efficiency, accuracy, and reporting timelines.