Vipinraj Sreekumar, CISM

• Served as the primary point of contact for accounts, delivering strategic counsel to enhance cybersecurity resilience. • Identified and capitalized on opportunities to enhance cybersecurity services, including threat detection, incident response, and round-the-clock monitoring, leveraging MSSP and SOC solutions. • Demonstrated expertise in developing a nuanced understanding of the Commercial Mid-Market segment, effectively pinpointing avenues for business expansion in alignment with corporate objectives. • Streamlined sales operations through Salesforce, while actively participating in industry gatherings to bolster the company's visibility and forge new partnerships.

• Formulated and executed customer success strategies for high-profile projects like Carbon Black EDR and Fortra’s DLP & Data Classification, driving significant client base growth. • Streamlined processes to reduce costs, improve service quality, and enhance client engagement. • Collaborated across teams to deliver tailored solutions, ensuring seamless customer satisfaction.

• Led strategic initiatives across UAE, Saudi Arabia, Kuwait, Oman, and Bahrain to drive customer acquisition and market expansion. • Developed customer relationships and captured technical wins through the deployment of advanced security solutions. • Collaborated with sales teams on RFIs/RFPs and led product evaluations to ensure client requirements were met.

• Developed go-to-market strategies for SDDC solutions, establishing 70 partners in UAE and 20 in Qatar. • Acted as primary technical consultant, achieving 125% of sales targets. • Collaborated with cross-functional teams to ensure successful project outcomes, focusing on ROI and compliance.

• Led cross-functional teams on a $2.2M project, delivering solutions in Server, Storage, Backup, Disaster Recovery, and cybersecurity like SIEM and EDR. • Coordinated technical delivery of vendor solutions from HP, DellEMC, Cisco, and cybersecurity platforms like Carbon Black and Mimecast. • Built strong client relationships with enterprises like Healthpoint and Emirates, driving customer retention and upsell opportunities.

• Identified and developed potential business partners to grow client relationships. • Built and maintained strong communication with existing and potential customers. • Conducted research on potential clients and organized meetings and presentations. • Coordinated client sales activities and provided technical support as needed.

• Responded to customer complaints, problems, and inquiries promptly to ensure high customer satisfaction. • Managed and processed emails from clients and customers efficiently to maintain smooth communication. • Handled technical errors swiftly to minimize downtime and ensure seamless operations. • Typed out orders and schedules accurately to support the team's workflow.