Vince Piraino

In this role, I connect IT leaders and professional developers with the best solutions to develop and deploy mission-critical business applications.

Facilitated field-training support for AAA exclusive insurance agencies in the IL, IN, WI region. Served in a liaison role for the installation process and ensured agents were kept current regarding company products, services, and standards. Consulted principal agency owners regarding the writing and development of business plans to drive profitability and growth goals. Analyzed performance problems to identify causes and recommend solutions to agency owners. Evaluated new business production, service quality, and internal compliance reports to provide recommendations for leadership review. Tracked and forecasted monthly and quarterly production metrics. Consulted agency owners regarding social media strategy. Supported initial social media page setup and build out.

Provided training support to all lines of insurance business and performance-consulting to drive and support measurable change to meet business goals. Applied instructional design concepts and methodologies in evaluating and analyzing the design integrity of training projects, courses and curriculums. Facilitated sales performance and customer satisfaction improvement courses.

Provided support to field sales by servicing existing accounts, performing outbound prospecting, retention calls, application processing, renewals and amendments. Provided quotes on insurance products (P&C) with consideration to underwriting guidelines and discounts to complete sales. Provided advanced technical and product information in response to customer questions to exceed customer service quality goals.

Successfully led call center team of insurance sales agents to consistently achieve monthly goals for property and casualty insurance policies and AAA memberships. Oversaw training support and performance-consulting for direct sales agents by coaching and mentoring new hire and incumbent sales agents. Designed and launched successful process improvements to lift customer satisfaction index survey results and significantly enhanced team front-line underwriting application efficiency and accuracy. Tracked call center metrics using Genesys CCPulse for real-time call interaction reporting.

• "President’s Elite Agent Award 2014" for exceeding annual sales, underwriting accuracy and customer satisfaction goals. • "Top Auto Insurance Survival Agent Award 2014" for annual recognition for top agent achieving the highest result for new business rolling 12-month auto policy retention • "Scorecard 100% Jump Start Award 2014" • "Top Life Insurance Needs Analysis Referral Producer" for months of Apr 2015 and Oct 2014. • Sales Summit Travel Awards: In recognition of outstanding sales agent results during contest period: o Punta Cana, Dominican Republic National Sales Summit Qualifier, Oct 2015 o Las Vegas Regional Sales Summit Qualifier, Mar 2015

• "President’s Elite Agent Qualifier 2013" for exceeding annual sales, underwriting accuracy and customer satisfaction goals. • "Top Agent Membership Automatic Renewal Award 2013" for annual recognition for top agent achieving the highest result for new membership automatic renewal bill plan enrollment percentage. • "Top Member Satisfaction Award" in 2013 and 2012, earned by insurance agents exceeding annual customer satisfaction survey result goal. • "1st Quarter Scorecard Achievement Award 2013". • Sales Summit Travel Awards: In recognition of outstanding sales agent results during contest period: o Chicago National Sales Summit Qualifier, Jul 2013 o Fort Lauderdale Regional Sales Summit Qualifier, Feb 2012

Experienced facilitator of undergraduate psychology courses in research methods and statistics for psychology. I possess advanced skills using descriptive and inferential statistical procedures and have extensive experience applying these skills to analyze and interpret data, as well as to communicate findings to diverse audiences. My responsibilities as a graduate teaching assistant included developing curricula to break down these statistical procedures and other challenging topics for students.