Vincent Teh

Accountable for delivering the Cloud Automation and Infrastructure as a services in accordance to agreed service level agreements. Overall responsible for delivering Cloud operations services including monitoring, incident resolution, request fulfillment, problem management, configuration and change management, Security management and capacity planning, availability management, and partner vendor management. Develop processes to manage operations, staffing and staff development, assistance in architecture development and leadership. Provide and commit to 24x7 operations for cloud services including code scanning, load testing, Cloud utility services, network operations, incident management, change management processes for all Cloud Services. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Appointed as change manager for all Cloud operations change request from various technical team, vendors and partners. DC Core infrastructure services, Managed Services. Accountable for delivering the Data Center core infrastructure services in accordance to agreed service level agreements.Ensure service quality are met and SLA breaches are investigated and corrective actions are in place Drive continue improvement plan to align with business needed and benefits of the business Lead and manage mid-size infrastructure core team to support following various technology stack.

Service Delivery Manager, BT Global Services. Act as single escalation point of both management and technical issue to dedicate customer account(s) in financial institutions. Lead a team of technical consultant(s) to provide global infrastructure technical support and consultancy across the APAC, US and Europe. Responsible for managing all activities related to planning, implementation, operational support and site management of the hardware and software requirement. Responsible for establishing reports and metrics to measure performance against SLA and ensuring that SLA are achieved and client’s expectation are met or exceeded Managing and supporting Private Cloud with more than 150 vSphere hosts with 1200++ virtual machines. Hands on experience in designing and delivery vSphere virtual infrastructure project in enterprise environment. Drive Optimization in areas of hypervisor, storage, network, security, etc to benefit business Capex and Opex savings.