vincent sherwood

senior analyst

About

Edify. Public Company; 51-200 employees; SONE; Computer Software industry. July 1998 – March 2003 (4 years 9 months). Responsible for worldwide...

Country

ireland

City

ireland

Industry

information technology and services

Skill

integration, ivr, professional services, telecommunications, enterprise software, project management, speech recognition, voip, sdlc, it strategy, contact centers, software project management, genesys, pmp, cti, avaya, telephony, call center

Experience

senior technical consultant

viecore

2003-9 - 2007-12 · 4 yrs 4 mos

Project managed a number of high profile projects in the Interactive Voice Response industry of varying sizes up to 11,000+ hours

director, customer support and others

edify

1998-7 - 2003-3 · 4 yrs 9 mos

Responsible for worldwide Customer Support team of 19 people. Geographically dispersed team. Also worked as Consultant, and Manager, Customer Support and Director, Applications Engineering

senior analyst

it solutions

2008-2 - Present · 18 yrs 8 mos

Senior analyst and Project Manager for consulting projects

Education

university college dublin

general business

1982-1 - 1985-1 · 3 yrs 1 mo

Graduated with honours. Activities and Societies: Played Soccer, squash, and cycled.

university college dublin

management

1985-1 - 1986-1 · 1 yr 1 mo

Masters degree program is now under direction of UCD Michael Smurfit Graduate Business School Activities and Societies: Tutored undergraduate students