Vincent Chan, FSM

Leads in-house maintenance of 25,000 pallets freezer ASRS, in operation since 2008.

- Ensure building is fire-safe at all times through regular due diligence inspection and close partnership with FM team - Conducted fire drills, table top exercise - Prepared and reviewed emergency response plan (ERP)

- Main contact for customer service in SEA region, customers spans manufacturing, 3PL, e-commerce, aviation and automotive. - Generated up to 6 digit after-sales revenue stream in 6 months from zero - Built SEA regional parts warehouse, shortening lead time to customer - Developed channel partners in local after-sales servicing capability - Accepted additional role as Project Manager - Delivered case handling goods-to person (GTP) robot system to a global 3PL customer in Malaysia

- Part of the Regional Supply Chain and Engineering team - develops automation roadmap and blueprint - Subject matter expert in sorting and fulfilment centers automation systems, includes writing RFP tender specification, design and bid evaluation, project initiation, site selection, construction, test & commisioning to handover. - Supports maintenance of logistics automation equipment of multimillion-dollar across the region, sortation and fulfilment centers in Indonesia, Philippines, Thailand, Vietnam and Malaysia - Drives regional service level agreement framework - Budgetary proposal and control

- Improved automation equipment uptime from ‘reactive repair’ to 97.5% uptime, broke YOY record of 1 million sorted parcel per day - Implemented HxGN Enterprise Asset Management Software for 7 sites, enabling real-time monitoring of KPI - includes equipment downtime, preventive maintenance completion, corrective work order resolution, parts inventory and root cause analysis - Setup SEA maintenance department and strategy from ground zero - Manage team of 20, built culture of knowledge sharing and cross pollination across region - Developed business continuity plan (BCP) and facilitated table top exercise with key stakeholders.

- Large-Scale Operations Management: Oversee comprehensive hard and soft services for a 42,000 sqm regional logistics fulfillment hub (120,000+ SKUs), managing a USD 1M annual budget to ensure seamless operational continuity. - Rapid Project Delivery: Directed the end-to-end setup of a 6,000 sqm leased warehouse and server room, moving from tender evaluation to final handover in an accelerated 5-week timeline. - Strategic Vendor Optimization: Doubled the active vendor database from 20 to 40 partners, leveraging competitive RFQ/RFP processes to improve work quality and drive cost-efficiency for maintenance and A&A works. - High-Impact Sustainability Initiatives: Spearheaded an energy-saving relamping project with a sub-one-year ROI, managing the entire lifecycle from the initial business case and baselining to project execution. - Asset & MHE Reliability: Maintain a diverse fleet of Material Handling Equipment (MHE)—including vertical conveyors, overhead cranes, and hoists—ensuring 100% operational readiness and strict adherence to statutory permit requirements. - Regulatory & Safety Compliance: Ensure rigorous adherence to Singapore statutory requirements, successfully managing building permits, fire certificates, and safety standards (SCDF/BCA) across multi-client industrial sites.

- Critical Infrastructure Maintenance: Directed preventive and corrective maintenance for heavy-duty marine and civil infrastructure, including floating docks, piping systems, and steelwork structures, ensuring structural integrity and operational safety. - Capital Project Lifecycle Management: Managed high-value CAPEX projects from bid evaluation to execution, notably overseeing CNC machine procurement and the complex dry-docking repair of major floating assets. - Strategic Facility Development: Led yard development projects, including the construction of ancillary offices and rest areas, managing the full lifecycle from design consultant coordination to contractor supervision and cost control. - Regulatory Compliance & Sustainability: Served as the lead for Energy Conservation Act (ECA) reporting, ensuring 100% compliance with PUB and NEA standards for annual energy and water consumption. - Utility Cost Optimization: Spearheaded the Energy and Water Saving Committee, analyzing usage patterns to implement reduction initiatives for a facility with an annual utility spend of SGD 2 million. - Business Continuity & Risk Mitigation: Facilitated the development of Business Continuity Plans (BCP) for critical infrastructure failures, successfully leading large-scale table-top and ground exercises to ensure organizational resilience.

- Integrated Facilities Management project, Katara Cultural Village, Doha, contract value USD 41 million, 990,000 sqm. - Multidisciplinary Team Leadership: Managed a team of 24, including 12 direct reports and 12 term contractors, overseeing 24/7 night-shift operations to ensure rapid response to equipment breakdowns and facility issues. - Critical Systems Oversight: Directed the monitoring and maintenance of complex building systems, including BMS, ACMV, and Electrical/Water infrastructure, ensuring 100% uptime during high-stakes operational windows. - SLA & Asset Management Excellence: Optimized maintenance workflows using Anacle Enterprise Asset Management (EAM) software, consistently achieving high SLA compliance through rigorous site verification and digital work order closure. - Triple ISO Certification: Served as a key member of the internal audit team, successfully driving the project to achieve and maintain Triple ISO Standards, ensuring the highest benchmarks for quality, safety, and environmental management. - Stakeholder & Event Relations: Acted as the primary technical liaison for multinational tenants and event organizers, providing high-touch customer service and seamless technical support for site-wide activities. - Technical Root Cause Analysis: Conducted detailed field investigations and authored comprehensive technical reports on critical system failures, implementing preventive measures to enhance long-term equipment reliability.

• Assisted process engineer in verifying and clearing batch for the next manufacturing process. • Proposed and executed improvement plan for equipment to achieve zero defects.