VINAYAK AGARWAL

1. Preparing data using spreadsheet tools such as Microsoft Excel and Google Sheets. 2. Supervise all alerts related to application by utilizing monitoring tools such as Site24x7. 3. Interacts with Dev team for resolving all the priority tickets, which are escalated in Zendesk/Jira ticketed query system. 4. To resolve the raised Sev 1/2 issues in a timely manner as per SLA Tats, by coordinating with respective team members and preparing with the root cause analysis for that issue. 5. Assigning tasks to the appropriate team members on its priority level. 6. Knowledge of database languages such as SQL 7. Understanding of reporting tool such as Power BI Software. 8. Providing logs for the raised query, with the help of tools such as Kibana, Infobip, Pepipost & Razorpay.