Vinay Chigurumamidi

Benefits Specialist,

Employee Benefits Design, Documentation, Time Management, Employee Engagement, Employee Relations.

Offering 1.5 years of experience as HR Assistant in AMAZON  Supporting Leave processing for APAC, EMEA and UK Countries customers in timely Manner.  Gained expertise in Employee Management, Employee services and Responding to inquiries regarding HR policies including benefits to Employees.  Gained expertise in Receiving & logging all queries of Employees and Local HR’s via Emails/Cases/Tickets through Ticketing Tool.  Partner with Team Member Care to provide support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned through Ticketing Tool, Panorama Cases and Mails.  Pull/leverage HR reports to filter, qualify, validate and submit records for payroll processing such as for sign-on bonus payouts, in accordance with the defined HR policies and payment terms  Able to work on critical processes which needs dive deep and attention to details, multi-tasking, set priorities and can work efficiently in a high-paced environment.

Provided support to employees and managers to board ranges of HR requests and enquires ensure timely processing of inquiries. Proactively identify and report any case trends to facilitate quick response to issues. Reviewing and assess cases to ensure accurate triage, adhering to established performance metrics. Utilized knowledge base (KB Articles), SOP's and employee facing portal to interpret customer needs and resolve basic inquiries, guide employees and managers to available resources, e.g., tool kits, videos, or training materials to facilitate direct access adoption. Utilized various HCM systems to fulfill requests such as preparing appropriate letters, forms, and uploading documents. Provide high touch customer service, that meets expected service levels and business performance goals. Ensuring communication is frequent and accurate. Ensure proper DTP's and documentation of inquiries (FAQ's) including troubleshooting root cause and resolution. Provide feedback on customer issues so that management can address and improve the items. Identify opportunities to improve the knowledge base articles and processes, along with implementing necessary changes. Participate in scheduled and ad hoc training to improve policy and process acumen. Work collaboratively within a team to share ideas, ownership, and participate for improvements and consistency of execution for key HR processes. Conduct or assist with training sessions for newly hired HR Associates and ad hoc trainings Utilize time management skills to distinguish priorities and modify schedules accordingly.

Involved in Full life Cycle of US IT Bench Sales Recruiter.  Involved in End to End US International Recruitment Process for customers.  Sourcing, Identifying the Requirements from Top vendors to place Consultants in quick turn-around time in contract, contract-to-hire and permanent positions  Trained New Joiners and helped them gain a good process knowledge and Verifying data and perform data entry.  Gained expertise in Keyword Research, Job Analysis in different Portals  Search contents and classify them as per Requirement on different domains.  Able to work on critical processes which needs dive deep and attention to details