Vimalanathan Ponnan

Vimalanathan Ponnan

Head of IT Service Management @ Bank Islam Malaysia Berhad

About

Leader with 20 years of experience in IT Operations, Service Delivery Management and IT infrastructure in managing various assignments with both Executives and Technology team across APAC, Europe and UK. Notable successes in managing delivery operations team across multiple industries and markets in a centralized IT environment. Proven abilities in IT service delivery, problem-solving, and customer relationship management to ensure an excellent end-user IT experience. Result driven with solid communications and people skills, relationship building, technical prowess, ITIL best practices, IT operations & infrastructure, Agile methodology along with the ability to adapt to change.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Banking

Skill

Third-Party Vendor Management, Technical Support, Operations, Information Technology, Windows Server, Security Patch Management, Security Operations, Patch Management, Operations Management, Leadership, ITIL Certified, IT Security Operations, Stakeholder Management, Problem Solving, Problem Management, Computer Science, Decisiveness, Creative Problem Solving, Key Performance Indicators, Customer Satisfaction

Experience

Bank Islam Malaysia Berhad

Head of IT Service Management

Bank Islam Malaysia Berhad

LinkedIn
2023-7 - Present · 3 yrs 3 mos

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Rentwise Malaysia

HOD - Program and Service Management Office

Rentwise Malaysia

LinkedIn
2022-7 - 2023-7 · 1 yr 1 mo

Selangor, Malaysia

Accenture

Business Transformation Associate Manager

Accenture

LinkedIn
2021-9 - 2022-4 · 8 mos

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

IBM Client Innovation Center Malaysia

Delivery Services Manager / Delivery Services Leader

IBM Client Innovation Center Malaysia

2019-1 - 2021-5 · 2 yrs 5 mos

Cyberjaya, Selangor, Malaysia

IBM Client Innovation Center Malaysia

First Line Manager

IBM Client Innovation Center Malaysia

2015-4 - 2018-12 · 3 yrs 9 mos

Cyberjaya, Selangor, Malaysia

Spectre Synergie Sdn Bhd

IT Consultant & Security Operation Center Manager

Spectre Synergie Sdn Bhd

2013-3 - 2015-2 · 2 yrs

Cyberjaya, Selangor, Malaysia

IT Consultant (Service Management - ITIL) Security Operation Center Manager

GlaxoSmithKline Consumer Healthcare Sdn Bhd

Senior Windows System Administrator

GlaxoSmithKline Consumer Healthcare Sdn Bhd

2010-1 - 2012-2 · 2 yrs 2 mos

Petaling Jaya, Selangor, Malaysia

Dell Global Business Center

IT System Senior Engineer

Dell Global Business Center

2008-8 - 2009-12 · 1 yr 5 mos

Cyberjaya, Selangor, Malaysia

Electronic Data Systems

Infrastructure Analyst - Shift Team Leader

Electronic Data Systems

LinkedIn
2006-2 - 2008-7 · 2 yrs 6 mos

Cyberjaya, Selangor, Malaysia

Education

University of Lincoln

University of Lincoln

LinkedIn

Computing and Information System

2001 - 2001

Vimalanathan Ponnan's Contact Information

Email

******@***.com

Phone

(**) *** ****

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