Viktor Fülöp

IT Support Specialist @ Trenkwalder Hungary

About

IT Service Desk Specialist with over 5 years of experience in end-user support, system operations, and international IT environments. Skilled in Active Directory, Citrix, Windows environments, and enterprise-level tool migration. Passionate about long-term, scalable solutions and proactive support that drives user satisfaction and business continuity. I believe that Service Desk is more than reactive troubleshooting — it is a strategic function that helps teams work smarter. I enjoy supporting both daily operations and IT transformation projects where I can connect technical knowledge with business needs. Looking to grow further in an international, agile environment and contribute to infrastructure modernization, onboarding automation, or IT service optimization.

Country

Hungary

City

Budapest

Industry

Human Resources

Skill

Virtual Private Network (VPN), Intune, HP Quality Center, CASD, Active Directory, Citrix Products, Microsoft Office, SafeQ, Jira, Windows 10

Experience

IT Support Specialist

Trenkwalder Hungary

2022-2 - Present · 4 yrs 8 mos

Budapest, Hungary

- Delivered L1–L2 IT support and user access management across multiple systems - Participated in agile sprints, collaborating with developers and testers - Managed system updates, maintenance tasks, and user onboarding - Communicated regularly with international IT teams Key Projects: - Rolled out an SMS courier system (user provisioning & permission handling) - Supported SharePoint migration (audit, export prep, testing) - Contributed to digital onboarding (device provisioning, test management)

Service Desk Coordinator

Budapest Bank Zrt.

2018-1 - 2022-2 · 4 yrs 2 mos

Budapest, Hungary

- Provided day-to-day IT support for banking staff across headquarters and over 100 branch locations, ensuring minimal downtime and fast issue resolution. - Handled software installation, user profile setup, and access permissions across multiple platforms and systems. - Managed Windows OS lifecycle and led the organization-wide Windows 7 → 10 migration, including scheduling, user communication, installation, and troubleshooting — contributing to 100% on-time rollout. - Supported migration and maintenance of CASD (CA Service Desk) and HP Quality Center systems, including ticket handling, system access, and change documentation. - Assisted in onboarding new hires by provisioning laptops, configuring standard software packages, and coordinating with network and infrastructure teams. - Created and maintained documentation for recurring support tasks, improving team onboarding and ensuring process consistency. - Communicated with cross-functional IT teams, including infrastructure, cybersecurity, and business applications, to escalate and resolve complex incidents. - Participated in root cause analysis for recurring issues and proposed long-term fixes or automation opportunities.