Vikinsia E.

Customer Experience Management (CEM) Leadership: oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales. Prioritize Talent: Supports the Store Manager in executing a successful talent strategy by participating in recruitment and hiring process; takes responsibility for own development and seeks opportunities for professional growth. Business Acumen: Collaborates with the Store Manager to assess sales forecasts to accurately schedule support and optimize peak selling hours; utilizes reporting tools and inventory awareness to identify merchant opportunities within floorplan, product placement, and styling. Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers. Maximized customer satisfaction by cultivating service-first sales culture. Developed creative ways to help senior management achieve sales goals, Collaborating on initiatives and coordinating resources for smooth execution

Oversaw inventory including ordering, receiving, and maintaining appropriate stock levels to meet customer demand while minimizing 5 star service and selling. Resolved customer complaints and issues promptly and effectively, ensuring a positive shopping experience and building customer connections. Conducted performance evaluations, provided feedback, and implemented improvement plans to drive development and engagement. Collaborated with team leaders to plan and execute KPIs through promotional events and sales campaigns, resulting in increased foot traffic and sales.

Responsible for opening and closing the store, including security procedures such as arming/disarming alarm systems, verifying cash register balances, and securing merchandise. Developed and executed comprehensive marketing strategies to promote the company's products anservices across multiple channels, including digital, social media, email, and print. Maintained the company's e-commerce website, ensuring functionality, usability, and optimal performance. Managed product catalog updates, including adding new products, updating pricing, and optimizing product descriptions and images for search engines.