vikas sharma

Customer Success Associate As a Customer Success Associate, I ensure seamless customer experience by connecting with clients through calls, emails, and chat support. My role involves: Providing end-to-end solutions by handling and closing customer cases efficiently. Managing and resolving cases raised by the internal sales team through ERP systems. Handling logistics-related issues such as pickup & delivery coordination, shipment delays, lost cases, overweight claims, and escalations. Collaborating with cross-functional teams (Operations, Finance, Security, and others) to ensure smooth resolution of customer problems. Driving customer satisfaction by ensuring timely communication, quick turnaround, and proactive follow-ups. Focused on delivering customer delight, building trust, and ensuring that every shipment journey is safe, timely, and reliable.